Enrollment Operations Supervisor en Webster University

General Statement of Duties: 

The Enrollment Operations Supervisor provides oversight for admissions processing and serves as the primarily trainer for Webster University’s CRM.  The Enrollment Operations Supervisor supports the admissions function with oversight of records administration, application and document processing and data integrity. Additionally, the supervisor creates and maintains training documentation for Webster’s CRM, regularly coordinating and hosting training of new users on how to use the CRM and best practices.  This position also assists with general correspondence to and from the Enrollment technology department, low to mid-grade troubleshooting of the CRM and works with various departments for CRM and system-related recruitment training.  The Enrollment Operations Supervisor reports to Director of Enrollment Technology

Essential Duties and Responsibilities*

Supervision/Leadership – 30%

• Provide oversight to the admissions processing team and student employees for establishing and maintaining physical records maintenance and policies; monitoring and ensuring the accuracy and security of data related to student records and transcripts; managing confidential student information appropriately; overall efficiency and effectiveness of the team and processes.
• In collaboration with the Director, responsible for leading, supervising, and mentoring full-time and part-time staff including all hiring, performance evaluations, training, professional development, and disciplinary actions.

Operations/Systems Management – 20%

• Assist with basic troubleshooting within Enrollment Technology
• Assist with testing and execution of updates, new features and functionality, and upgrades to the CRM.
• Execute daily duplicate checks on several key entities to merge and remove superfluous data; Perform specific merge request from users throughout the global Webster University community.
• Assists with the creation, delivery, and evaluation of internal policies and procedures.
• Contribute to university efforts in data stewardship and integrity.

Training/Compliance – 25%

• Create and maintain all CRM-related training materials, utilizing Office 365 suite of available applications and video conferencing software
• Schedule and host regular video conferences with various user segments
• Manage confidential student information and records appropriately
• Identify potential gaps in the use of the CRM by critical users in the Webster University Global community and work with department leadership to address concerns.

Communications/Outreach -10%

• Develop and implement communication plan for reach new users about training and expectations
• Develop and implement communication plan to users for CRM troubleshooting and customization
• Liaison with Registrar’s Office, Academic Advising, and other institutional departments for the transfer of information related to admissions and transcript evaluation.

Reporting – 15%

• Create custom queries and reports that operate within system parameters and limitations as deemed necessary by business needs and processes
• Provide support and guidance in developing, maintaining, and promoting sound data management.

*Any one position may not include all of the duties listed, nor do the examples necessarily include all of the duties performed.