Field Service Professional en None

Servicing locations in Oahu Hawaii. Looking for Field Service Professional in the Hawaii area for technology equipment troubleshooting and repair. Maintain client relationship and maintenance records. Will travel to customers site to maintain and repair technology installed on container handling equipment and gate controls that interact with multiple software applications.

The Field Service Professional for Mi-Jack Products, maintain client relationship and provides quality installations, inspections, maintenance, and repairs of technology equipment. Requires troubleshooting of electrical systems/components on container handling equipment and gate control components in a port environment. This position will be based in Honolulu, Hawaii.

Essential Functions:

• This position is approximately 80% Technical and 20% Mechanical
• Work in an outdoor environment and will troubleshoot and repair technology equipment deployed on seaport and container handling equipment
• This position will focus on the trouble shooting and repair of RFID, PLC, GPS, OCR and LPR Cameras, Gate Kiosk, VOIP, and application support
• Network troubleshooting, including Wi-Fi connections
• Familiar with Fiber Optic testing tools and procedures
• Provide training and technical knowledge on full range of technology equipment
• Provide a high level of communication with both Customer and Office
• Monitor dashboard for performance and functionality
• Provide assistance to Mi-Jack and Mi-Jack Suppliers Level II Support Technicians
• Perform scheduled preventive maintenance activities on technology equipment
• Installation, replacing, and cleaning of OCR cameras using a man lift for Ship to Shore Cranes and on Gate Portal structures
• Installation of structured cabling and other low voltage electrical systems (Access Control, Commercial PA, A/V, Camera Systems), including physical installation of equipment, termination and interconnection of all cables, and testing for proper functionality
• Must be able to read schematics at a high level. Mechanical and electrical experience required
• Evaluate and make recommendations regarding required repairs. Which includes Scheduled Maintenance, Inspections, and call out repairs
• Provide clear work order documentation daily. Document all issues/resolutions in JIRA tracking system
• Manage Spare parts inventory and RMA process
• Ability to prioritize repairs within the assigned locations
• Ability to self-schedule and coordinate repairs and preventative maintenance with on-site management
• Maintain a clean work environment in the office, vehicle, and storage

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications Required:

• Minimum of two (2) years’ experience in a field service environment
• Proficiency in Microsoft® Applications
• Interfaces with Software applications such as JIRA on a daily basis.
• Basic knowledge of AC, DC, and low voltage power
• Basic knowledge of networking including DHCP and IP subnets
• Capable of safely handling hand and power tools
• Ability to prioritize tasks and work under pressure in a fast-paced environment
• Must be able to work in a team environment
• Previous experience in Rail and Port Automation systems a plus
• Driver’s license with a clean Motor Vehicle Record (MVR)
• Must be able to obtain a TWIC (Transportation Worker Identification Card), must have a keen eye to safety and must have or be able to obtain a passport
•  Must be willing to travel by air and company truck
• International travel may be required for training purposes
• Technical degree, Engineering degree or Vocational training in electronic assembly preferred
• Strong communication skills and attention to detail

Qualifications Preferred:

• 2 year Degree in electronics, computer science, or related field of study preferred.
• 5 + years of related experience with similar technology equipment/automation and port/intermodal equipment.

Physical and Environmental Elements:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This is a field service classification and employees work in a factory environment or in the field with exposure to noise and machinery and weather. Accurate hand/eye coordination is required. Finger dexterity is required, as well as hand strength, with the ability to grasp, lift, push and pull; access, enter and retrieve data using a computer keyboard, typewriter keyboard or calculator and to operate standard office equipment Work involves considerable standing, walking, climbing, crawling, driving, reading, seeing, hearing, speaking, concentrating, communicating, stooping, bending, or sitting for long periods of time. May lift parts weighing up to 50 pounds and have exposure to working at heights. Lanco is an equal opportunity employer. All employment-related decisions, including but not limited to hiring, compensation, promotion, discipline (including termination), evaluation, training and development opportunities, etc., are made without discrimination on the basis of race, color, sex, sexual orientation, gender-related identity, pregnancy, national origin, ancestry, religion, age, military status, protected disability, citizenship, genetic information or any other category protected by applicable law.