Director, Account Management en Mastercard

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

Job Title: Director Account Management – Enterprise Solutions (Digital Focus)
Location: Purchase, New York City
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About the Role
We are seeking a dynamic and results-oriented Account Manager to lead and grow our Enterprise Solutions and Operational Excellence initiatives with JP Morgan Chase. This individual will be responsible for driving adoption, retention, and expansion of our Enterprise Solutions including Digital/Agentic Commerce, Open Banking, RPPS, Security Solutions and have oversight for Operational Excellence initiatives with JPMC. This position will serve as a trusted advisor and strategic partner to senior stakeholders across all lines of business, aligning our solutions to their transformation and growth priorities. In this role you will have the ability to influence and grow revenue with one of the largest and most strategic clients in NAM.
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Key Responsibilities
• Own the end-to-end client relationships with Digital, Fraud, Open Banking and RPPS teams, serving as the primary point of contact and advocate. With an additional emphasis on Digital enablement this CAM will drive the proliferation of the digital payment’s ecosystem (i.e., Tokenization), push JPM to take advantage of emerging digital technology (i.e., MVCT) and successfully manage digital performance, ensuring that all targets and other performance metrics are met.
• Build trusted relationships with influencers and decision-makers across the Digital, product, technology, and Network offices.
• Lead the Operational Excellence initiatives through a tight partnership with TAM, billing, and Customer Success teams ensuring we are positioned for growth across all lines of business.
• Partner closely with internal product, marketing, finance and delivery teams to tailor solutions that address JPM’s business priorities driving share shift and growth.
• Achieve or exceed services revenue and maintain top tier voice of customer scores.
• Serve as the client’s voice internally to inform product roadmaps and innovation priorities.
• Provide regular business reviews and executive updates highlighting progress, opportunities, and challenges.
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Qualifications
• Experience: 5-8+ years in account management, enterprise sales, or strategic partnership roles—preferably with major financial institutions or fintech clients.
All about you
• Proven track record of driving growth within large, complex client organizations.
• Exceptional relationship-building and executive communication skills.
• Client-centric mindset with a passion for digital innovation.
• Comfortable operating at both strategic and tactical levels.
• Data-driven decision-maker with strong business acumen and ability to problem solve.
• Highly collaborative, adaptable, and proactive in a fast-paced environment.
• Interact with, build consensus and influence across a variety of internal and external business partners at all levels of leadership to influence or change customer preference towards Mastercard as a strategic partner and solutions provider.
• Ability to Lead Development and management of strategic sales plans that best support customer needs while meeting Mastercard's business objectives.
Education: Bachelor’s degree required; MBA or relevant advanced degree a plus.
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Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

New York City, New York: $172,000 - $275,000 USD

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