Madhappy NYC Pantry Cafe Manager en Madhappy

NYC PANTRY BY MADHAPPY CAFE MANAGERMadhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.Pantry by Madhappy is a food, and beverage concept developed by Madhappy that debuted in their West Hollywood Flagship location.About the jobWe are looking to hire a full-time cafe manager for our Pantry by Madhappy flagship location in Nolita, New York City. In this position will own all operating procedures at our Nolita location and build a team centered around efficiency, excellent customer service, and embodying our brand vision.You must be based in New York City to be considered for this position.Key ResponsibilitiesOperations●      Oversee inventory management, supply ordering, and staff scheduling to ensure efficient daily operations.●      Implement strategies to boost sales, including but not limited to upselling, promotions, and enhancing customer engagement.●      Maintain a high standard of cleanliness, organization, and preparation to create a welcoming environment for customers and team members.●      Ensure all operational processes are streamlined.People Management & Development●      Assist in recruiting, training, and leading a passionate, high-performing team to drive success and contribute to a seamless customer experience and higher customer retention.●      Foster a supportive work environment by stepping in whenever needed to empower and support the team.●      Monitor team performance and provide ongoing coaching and feedback to enhance skills and efficiency.About YouQualifications●      2+ years of coffee and coffee leadership related experience●      Deep knowledge of coffee and matcha preparation●      Experience in recipe creation and development, with a strong ability to refine and adapt existing recipes while maintaining brand integrity and quality standards●      Previous experience working in a small team environment●      Ability and willingness to work a flexible schedule, including evenings, holidays and weekends, as needed●      Proven interpersonal skills, with the ability to communicate professionally, patiently and effectively with corporate and cafe team members●      Experience coordinating and executing events, including high-profile drink launches, community gatherings, and brand collaborations, ensuring seamless execution and a memorable guest experience●      Familiarity with the Madhappy brand and missionCharacteristics●      Possess strong communication skills, with the ability to lead and collaborate effectively across all levels and teams within the organization.●      Demonstrated solutions-oriented mindset, proactively addressing challenges and driving results.●      Passionate about delivering a unique and exceptional customer experience that leaves a lasting positive impression.Benefits●      Up to 96 hours of PTO annually●      Health, dental, and vision insurance●      Retirement plans available●      Quarterly fitness and mental health stipend●      Welcome gift :)●      Employee discount and early access to products



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