Multi Channel Customer Care Assoc en Neiman Marcus Group
Neiman Marcus Group · Dallas, Estados Unidos De América · Onsite
- Junior
- Oficina en Dallas
%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(66, 66, 66);font-family:%26quot;Trade Gothic LT Std%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:2;margin:0px 0px 10px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cb style=%22box-sizing:border-box;font-family:inherit;%22%3E%3Cstrong%3EWHO WE ARE:%3C/strong%3E%3C/b%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(66, 66, 66);font-family:%26quot;Trade Gothic LT Std%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:2;margin:0px 0px 10px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3ESaks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences.%26nbsp;With talented colleagues focused on delivering on our strategic vision,%26nbsp;%3C/span%3E%3C/span%3E%3Ci style=%22box-sizing:border-box;%22%3EThe Art of You,%3C/i%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3E%26nbsp;Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own%3C/span%3E%3C/span%3E%3Ci style=%22box-sizing:border-box;%22%3E.%26nbsp;%3C/i%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3EBy leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world%27s most esteemed brands, Saks Global is shaping the future of luxury retail.%3C/span%3E%3C/span%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(66, 66, 66);font-family:%26quot;Trade Gothic LT Std%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:2;margin:0px 0px 10px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3ESaks Global Properties %26amp; Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U.S. real estate holdings and investments in luxury markets.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(66, 66, 66);font-family:%26quot;Trade Gothic LT Std%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:2;margin:0px 0px 10px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cb style=%22box-sizing:border-box;font-family:inherit;%22%3E%3Cstrong%3EROLE SUMMARY:%3C/strong%3E%3C/b%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(66, 66, 66);font-family:%26quot;Trade Gothic LT Std%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:2;margin:0px 0px 10px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3EAs a Customer Care Associate, you will play a key role in strengthening client relationships for Saks Global while representing the Bergdorf Goodman brand. You will provide exceptional service to clients across phone, chat, and SMS, delivering timely, accurate, and personalized support. In addition to assisting with inquiries, orders, and shipping concerns, you will also serve as the directory assistance voice for the%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3EBergdorf Goodman flagship store in New York, ensuring seamless connections between clients and in-store sales associates. This position requires a passion for luxury retail, strong communication skills, and the ability to resolve issues with professionalism and efficiency. You will report to a Customer Care Team Manager and contribute to upholding the brand’s commitment to an elevated customer experience.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(66, 66, 66);font-family:%26quot;Trade Gothic LT Std%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:2;margin:0px 0px 10px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cb style=%22box-sizing:border-box;font-family:inherit;%22%3E%3Cstrong%3EDUTIES AND RESPONSIBILITIES:%3C/strong%3E%3C/b%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(66, 66, 66);font-family:%26quot;Trade Gothic LT Std%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:2;margin:0px 0px 10px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3EServe as a trusted brand ambassador by responding to inbound sales and service inquiries from%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3Eclients shopping on the Bergdorf Goodman website and mobile app.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(66, 66, 66);font-family:%26quot;Trade Gothic LT Std%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:2;margin:0px 0px 10px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3EAnswer inbound directory assistance calls, ensuring seamless connections for clients reaching the%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3EBergdorf Goodman flagship store.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(66, 66, 66);font-family:%26quot;Trade Gothic LT Std%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:2;margin:0px 0px 10px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3ESupport clients with new orders, manage existing purchases, and provide timely solutions for%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3Eshipment and delivery concerns.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(66, 66, 66);font-family:%26quot;Trade Gothic LT Std%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:2;margin:0px 0px 10px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3EOffer knowledgeable guidance on store hours, services, exclusive in-store events, and other client-%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3Efacing information.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(66, 66, 66);font-family:%26quot;Trade Gothic LT Std%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:2;margin:0px 0px 10px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3EAnticipate client needs and connect them with the appropriate in-store sales associate for tailored%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3Eproduct expertise and personalized assistance.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(66, 66, 66);font-family:%26quot;Trade Gothic LT Std%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:2;margin:0px 0px 10px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3ENavigate multiple desktop and web-based platforms with speed and precision to deliver a frictionless%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3Ecustomer experience.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(66, 66, 66);font-family:%26quot;Trade Gothic LT Std%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:2;margin:0px 0px 10px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22background-color:transparent;font-family:Georgia, serif;font-size:14px;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3EDemonstrate an unwavering dedication to providing elegant, solution-driven service that reflects the%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:transparent;font-family:Georgia, serif;font-size:14px;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3Eprestige of the Bergdorf Goodman brand.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(66, 66, 66);font-family:%26quot;Trade Gothic LT Std%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:2;margin:0px 0px 10px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3EUphold established quality standards and performance goals while fostering a culture of%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:transparent;%22%3E%3Cspan style=%22box-sizing:border-box;line-height:2;list-style:inherit;max-width:100%;%22%3Ecollaboration, excellence, and client care.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E
%3Ch1 style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:18px;%22%3EREQUIRED QUALIFICATIONS:%3C/span%3E%3C/h1%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EDemonstrated ability to de-escalate situations, build trust through active listening, and instill%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3Econfidence by providing effective solutions that exceed client expectations.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EStrong interpersonal and communication skills, with the ability to empathize while maintaining a%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3Epolished and professional demeanor.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EProven track record of success in a customer service role, ideally within a luxury, high-touch, or%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3Eservice-driven environment.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EComposure under pressure with the ability to manage challenging interactions gracefully.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3ESkilled in developing service solutions that inspire client loyalty and enhance overall satisfaction.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EMinimum of 2 years’ experience in a customer service, contact center, or servicing role within a%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3Edynamic, fast-paced environment.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EFlexibility to work a 40-hour schedule, including evenings, weekends, and holidays as required.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EProficiency with PC-based systems and online applications, with the ability to quickly learn and%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3Enavigate multiple technologies.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:18px;%22%3E%3Cstrong%3EREQUIRED QUALIFICATIONS:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:14px;%22%3E● Bilingual (Spanish)%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:14px;%22%3E● Specialty / luxury retail experience%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:14px;%22%3E● Familiarity with CRM / Salesforce software and call center tools%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:18px;%22%3E%3Cstrong%3EYOU MUST HAVE THE FOLLOWING EQUIPMENT AND SPECIFICATIONS FOR THE ROLE:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3ESupported OS: Windows 11%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3ECPU: Dual Core 1.5GHz or greater%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EMinimum of 8GB RAM%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EMinimum of 64GB disk storage%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EAntivirus solution (Recommendation: AVG)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EOS Host Firewall enabled, Full Disk Encryption Enabled (Bitlocker), Secure Boot enabled%5C%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EMonitor that supports a screen resolution of 1280x1024 or higher (27” + recommended)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EHigh-Speed internet connectivity with a minimum speed of 200 MBPS Download and 15 MBPS%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EUpload. %26nbsp;The Desktop or Laptop must be directly connected to a modem through an ethernet cable. %26nbsp;The%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3Euse of Wi-Fi is not permitted. %26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EWired, Noise Cancelling, USB Headset with Microphone. The headset must provide reasonable%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3Eprofessional audio quality (i.e., No static, echo,%3C/span%3E%3C/li%3E%3C/ul%3E%3Ch1 style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:18px;%22%3EInclusive Benefits%26nbsp;%3C/span%3E%3C/h1%3E%3Cp style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EWe offer an inclusive and comprehensive range of benefits to our valued associates, including:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli style=%22font-family:%27Times New Roman%27;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EMedical, Dental, Vision Benefits%3C/span%3E%3C/li%3E%3Cli style=%22font-family:%27Times New Roman%27;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EDisability Benefits%3C/span%3E%3C/li%3E%3Cli style=%22font-family:%27Times New Roman%27;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EPaid Parental Leave, Paid Family Leave, and Adoption Support%3C/span%3E%3C/li%3E%3Cli style=%22font-family:%27Times New Roman%27;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EPaid Time Off%3C/span%3E%3C/li%3E%3Cli style=%22font-family:%27Times New Roman%27;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3ERetirement Savings Plan (401K) and Life Insurance%3C/span%3E%3C/li%3E%3Cli style=%22font-family:%27Times New Roman%27;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EFinancial Solutions%3C/span%3E%3C/li%3E%3Cli style=%22font-family:%27Times New Roman%27;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3ENMG Associates Core Discount of 30%%3C/span%3E%3C/li%3E%3Cli style=%22font-family:%27Times New Roman%27;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EPersonal and Professional Development Opportunities%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EFor more information, please click “Our Benefits” section on our career site or reference the link here: %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.neimanmarcusgroup.com/benefits%22%3E%3Ca target=%22_blank%22 rel=%22noopener%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3Ehttps://www.neimanmarcusgroup.com/benefits%3C/span%3E%3C/a%3E%3C/a%3E%3C/p%3E%3Ch1 style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:18px;%22%3EAbout Neiman Marcus Group%26nbsp;%3C/span%3E%3C/h1%3E%3Cp style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EAs one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world%27s most desirable brand partners, we%27re delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EOur legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EWe are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EWe are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at [email protected].%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E Solicitar ahora
%3Ch1 style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:18px;%22%3EREQUIRED QUALIFICATIONS:%3C/span%3E%3C/h1%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EDemonstrated ability to de-escalate situations, build trust through active listening, and instill%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3Econfidence by providing effective solutions that exceed client expectations.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EStrong interpersonal and communication skills, with the ability to empathize while maintaining a%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3Epolished and professional demeanor.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EProven track record of success in a customer service role, ideally within a luxury, high-touch, or%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3Eservice-driven environment.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EComposure under pressure with the ability to manage challenging interactions gracefully.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3ESkilled in developing service solutions that inspire client loyalty and enhance overall satisfaction.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EMinimum of 2 years’ experience in a customer service, contact center, or servicing role within a%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3Edynamic, fast-paced environment.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EFlexibility to work a 40-hour schedule, including evenings, weekends, and holidays as required.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EProficiency with PC-based systems and online applications, with the ability to quickly learn and%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3Enavigate multiple technologies.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:18px;%22%3E%3Cstrong%3EREQUIRED QUALIFICATIONS:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:14px;%22%3E● Bilingual (Spanish)%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:14px;%22%3E● Specialty / luxury retail experience%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:14px;%22%3E● Familiarity with CRM / Salesforce software and call center tools%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:18px;%22%3E%3Cstrong%3EYOU MUST HAVE THE FOLLOWING EQUIPMENT AND SPECIFICATIONS FOR THE ROLE:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3ESupported OS: Windows 11%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3ECPU: Dual Core 1.5GHz or greater%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EMinimum of 8GB RAM%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EMinimum of 64GB disk storage%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EAntivirus solution (Recommendation: AVG)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EOS Host Firewall enabled, Full Disk Encryption Enabled (Bitlocker), Secure Boot enabled%5C%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EMonitor that supports a screen resolution of 1280x1024 or higher (27” + recommended)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EHigh-Speed internet connectivity with a minimum speed of 200 MBPS Download and 15 MBPS%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EUpload. %26nbsp;The Desktop or Laptop must be directly connected to a modem through an ethernet cable. %26nbsp;The%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3Euse of Wi-Fi is not permitted. %26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3EWired, Noise Cancelling, USB Headset with Microphone. The headset must provide reasonable%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Georgia, serif;font-size:14px;%22%3Eprofessional audio quality (i.e., No static, echo,%3C/span%3E%3C/li%3E%3C/ul%3E%3Ch1 style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:18px;%22%3EInclusive Benefits%26nbsp;%3C/span%3E%3C/h1%3E%3Cp style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EWe offer an inclusive and comprehensive range of benefits to our valued associates, including:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli style=%22font-family:%27Times New Roman%27;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EMedical, Dental, Vision Benefits%3C/span%3E%3C/li%3E%3Cli style=%22font-family:%27Times New Roman%27;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EDisability Benefits%3C/span%3E%3C/li%3E%3Cli style=%22font-family:%27Times New Roman%27;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EPaid Parental Leave, Paid Family Leave, and Adoption Support%3C/span%3E%3C/li%3E%3Cli style=%22font-family:%27Times New Roman%27;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EPaid Time Off%3C/span%3E%3C/li%3E%3Cli style=%22font-family:%27Times New Roman%27;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3ERetirement Savings Plan (401K) and Life Insurance%3C/span%3E%3C/li%3E%3Cli style=%22font-family:%27Times New Roman%27;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EFinancial Solutions%3C/span%3E%3C/li%3E%3Cli style=%22font-family:%27Times New Roman%27;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3ENMG Associates Core Discount of 30%%3C/span%3E%3C/li%3E%3Cli style=%22font-family:%27Times New Roman%27;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EPersonal and Professional Development Opportunities%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EFor more information, please click “Our Benefits” section on our career site or reference the link here: %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.neimanmarcusgroup.com/benefits%22%3E%3Ca target=%22_blank%22 rel=%22noopener%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3Ehttps://www.neimanmarcusgroup.com/benefits%3C/span%3E%3C/a%3E%3C/a%3E%3C/p%3E%3Ch1 style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:18px;%22%3EAbout Neiman Marcus Group%26nbsp;%3C/span%3E%3C/h1%3E%3Cp style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EAs one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world%27s most desirable brand partners, we%27re delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EOur legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EWe are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Times New Roman;%22%3E%3Cspan style=%22font-family:%27times new roman%27, times, serif;font-size:16px;%22%3EWe are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at [email protected].%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E Solicitar ahora
