Program Manager en INSTITUTE FOR SAFE MEDICATION PRACTICES

This role affords an opportunity to have significant impact on the department’s project management and process improvement systems with a focus on operational excellence & strategic execution to enable the department to improve medication safety worldwide with increasing levels of effectiveness and efficiency.

This role for an experienced program manager will be involved in departmental strategy deployment, implementation & execution of critical strategic projects, business process transformations, and supporting the development of new products/services within the department.

The Program Manager must be able to effectively lead and manage projects, develop, and manage program/project schedules, and lead program/project execution leveraging the appropriate project management and process improvement tools. This role must be able to effectively construct detailed work plans, manage teams, achieve milestones, and communicate the results across a broad stakeholder audience.

This role within ISMP provides a real opportunity to have impact on the ability of the department to grow in its mission through the consistent execution of key programs and projects, strategic initiatives, and process improvement initiatives.

Support department needs assessment, development of program/project plans, goals, and objectives regarding ISMP’s Key Initiatives implementation.

Develop plans and processes needed to accomplish the program/project objectives.

Support the design of content, tools, and processes which enable effective, standardized, scalable deployment of department project management.

Monitor all phases of projects to ensure that maximize efficiencies and optimal productivity standards are being met.

Report project outcomes and/or risks to the appropriate management channels as needed escalating issues as necessary based on project work plans.

Support the development and maintenance of processes to manage scope over the project lifecycle, setting project quality and performance standards, and assessing and managing risk within multiple projects.

Keep abreast of technological advancements and look for practical applications to improve processes.

Other duties, as assigned.

Compile defined metrics and submit required recurring reports to business leaders/ management.

When required, responsible for coaching the project leader to manage to the budget & schedule of each active project.

5+ years’ experience in managing technical projects.

Experience with systems implementations & data integrations. (ie: ERP, CRM, etc)

Experience with Data Management (Master Data Management experience preferred).

Excellent program management skills and the ability to move groups forward and maintain momentum.

Strong organizational skills, attention to detail, problem solving experience and professional manner.

Experience in Change Management/Process and Performance Improvement

Ability to perform under minimum direction, with high personal energy, and a positive approach to dealing with challenges and ambiguity.

Ability to deal with conflict positively.

Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.

Effective, clear, and persuasive oral and written communication skills with individuals and groups.

Experience managing and prioritizing multiple tasks and working both independently and as part of a team.

Ability to meet task deadlines and communicate effectively across all levels of the organization from the Senior Leadership Team to the front line.

Flexible, team player who can adjust to and work to improve changing processes.

Excellent writing skills.

Bachelor’s Degree in relevant field or equivalent experience required.

Proficient with Microsoft Office 365 Suite of products (e.g., Word, Excel, and PowerPoint).

Proficient with Jira and Confluence (preferred).

Proficient with Smartsheet, Microsoft Project for the Web or other Project Management tools (preferred).

Preferred – PMI- CAPM or PMP certification.

Preferred – Six Sigma certification (LSSGB or LSSBB)

This position operates in a remote environment and requires the individual to remain in a stationary position, whether sitting or standing, before a desk or other fixed workspace, most of their workday. In addition, this position requires the individual to occasionally move about their workspace to access and inspect work-related materials, such as file cabinets with physical files and standard office equipment. This position requires the ability to operate standard office equipment, including, but not limited to, a laptop, keyboard, mouse, webcam, and phone, as well as effectively communicate information and ideas to a wide variety of audiences in written and oral form.

ECRI is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or veteran status. We value diversity and believe that a diverse workforce enhances our ability to succeed. ECRI complies with applicable federal, state, and local laws governing nondiscrimination in employment and prohibits any form of discrimination or harassment based on these protected characteristics.

ECRI is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or veteran status. We value diversity and believe that a diverse workforce enhances our ability to succeed. ECRI complies with applicable federal, state, and local laws governing nondiscrimination in employment and prohibits any form of discrimination or harassment based on these protected characteristics.