- Senior
- Oficina en San Antonio
Skill (Primary)
Domain Competencies (APPS)-Insurance - Package Solution-Guidewire Policycenter
Location
Texas
Job Family
Product / Domain Consulting
Employee Group
Business Line FT
Job
Guidewire Sr. Product Specialist
Job Description (Posting).
Role: Guidewire Policy center Architect
Location: Plano, TX (onsite role), no remote option
Certifications: ACE Certification is required.
Job Summary:
Guidewire PolicyCenter (Certified Professionals) with Cloud Experience –
Key Responsibilities:
1. Core Expertise
2. Incident & Problem Management
3. 24×7 Oncall Support
4. Application Monitoring & Health Checks
5. Deployment & Release Support
6. Knowledge Management & Documentation
7. Continuous Improvement
Location: Plano, TX (onsite role), no remote option
Certifications: ACE Certification is required.
Job Summary:
Guidewire PolicyCenter (Certified Professionals) with Cloud Experience –
Key Responsibilities:
1. Core Expertise
- Extensive experience in Guidewire PolicyCenter.
- Strong knowledge of coding standards, code review process, branching/merging strategies, DevOps, and Guidewire best practices.
- L3 Role: Deep technical expertise in Guidewire PolicyCenter, troubleshooting complex issues, implementing fixes, and supporting deployments.
2. Incident & Problem Management
- Handle critical production issues and escalations.
- Perform root cause analysis (RCA) and implement permanent fixes.
- Ensure SLA adherence for incident resolution.
- Collaborate with L2 teams for unresolved or complex issues.
3. 24×7 Oncall Support
- Provide round-the-clock support for production systems.
- Participate in Canary deployments and monitor post-release stability.
- Respond to alerts and outages during non-business hours.
- Maintain oncall rosters and escalation matrices.
4. Application Monitoring & Health Checks
- Monitor Guidewire services, integrations, and batch jobs.
- Use tools like Datadog, Splunk, AppDynamics, ELK for proactive monitoring.
- Ensure data consistency across PolicyCenter and downstream systems.
5. Deployment & Release Support
- Support production deployments and hotfixes.
- Validate post-deployment functionality and rollback plans.
- Coordinate with DevOps and QA for release readiness.
6. Knowledge Management & Documentation
- Maintain runbooks, SOPs, and troubleshooting guides.
- Document known errors and resolutions.
- Conduct KT sessions for new joiners and cross-functional teams.
7. Continuous Improvement
- Identify automation opportunities (e.g., log analysis, alerting).
- Suggest performance optimizations and system enhancements.
- Participate in value contribution initiatives (e.g., cost savings, tool development).
Entity
CSW
City
San Antonio
Skill Level 3 (Secondary Skill 1)
Domain Competencies (APPS)-Insurance - Package Solution-Guidewire Claimcenter
