IT Support Analyst II en Januxrx

The IT Support Analyst II plays a key role in ensuring consistent and effective IT support across Janux Therapeutics. As both a Tier 1 and Tier 2 resource, this individual will respond to and resolve user issues involving hardware, software, and connectivity. The role demands strong technical proficiency in Windows operating systems, Office 365 applications, endpoint device troubleshooting, and basic networking. Experience in biotech or lab-based environments is highly desirable, particularly in supporting scientists and laboratory workflows. This position will be essential to maintaining and enhancing user productivity, enforcing IT policy, and contributing to the reliable operation of enterprise systems under the guidance of the IT Manager.



ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Serve as the primary point of contact for day-to-day end-user IT support across the organization.

Monitor, resolve, and respond to IT tickets using the Janux’s helpdesk platform, ensuring timely communication and resolutions.

Diagnose, troubleshoot and resolve issues related to:

Windows laptops and desktops

Printers, scanners, and lab-specific devices

Office 365 applications including Outlook, Teams, OneDrive, and SharePoint

Basic networking (Wi-Fi, DNS, VPN, cabling)

Collaborate with the IT Manager on continuous improvement initiatives and the enforcement of IT policies and procedures.

Provide technical support to scientific staff for specialized lab software, instruments, and lab-based equipment integration.

Set up, configure, and deploy employee workstations and associated peripherals.

Support onboarding and offboarding processes, including account creation, equipment distribution, and access provisioning.

Maintain and audit IT inventory and documentation.

Support and troubleshoot on-site work environments, including peripheral hardware and audiovisual setups.

Assist in the implementation and execution of IT standard operating procedures (SOPs), documenting technical procedures and following established protocols.

Participate in on-call after-hour emergencies for IT support as needed.

Other duties as assigned by the IT Manager.

EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES

Minimum of 2+ years of IT support experience in a technical role, preferably within biotech, pharmaceutical, or medical device industries.

Minimum of 2 years of experience working with Microsoft Active Directory (Entra ID preferred) and Azure environments.

Strong familiarity with helpdesk/ticketing systems (e.g., FreshService or equivalent) is required.

Demonstrated expertise in IT infrastructure, cloud platforms, and network operations.

Strong knowledge in PC hardware, cybersecurity, storage, and communications systems.

Proven troubleshooting skills with Windows 10/11 and Microsoft 365 applications.

Working knowledge of networking protocols including DHCP, DNS, IP addressing, and VPN.

Comfortable supporting scientists with software, hardware, and IT systems tailored to lab environments.

Exceptional customer service orientation and communication abilities; able to translate complex solutions into user-friendly language.

Relevant certifications (CompTIA A+, Security+, Network+) are a strong plus.

Must be available and willing to provide occasional after-hours on-call support for urgent IT issues.

Must be able to move, transport, or position items weighing up to 50 pounds as part of routine job duties.

Solicitar ahora