IT Support Administrator (Berlin, BE, DE, 10777) en Create Your Own Career

IT Support Administrator

Your Tasks

• Provide 1st level support to employees via our ticketing system, in-person, and remote tools (e.g., Teams, Intune).
• Troubleshoot and resolve hardware, software, network, and printer issues quickly and efficiently.
• Perform technical setup and configuration of Windows and macOS devices, monitors, and mobile phones for new starters.
• Handle the full onboarding and offboarding lifecycle, including: Account creation in Microsoft Entra ID, access provisioning for M365 and business tools (e.g., Dropbox, Adobe, Asana), asset handover and recovery.
• Maintain our IT inventory and asset tracking system with up-to-date records on device assignment and status.
• Support hardware procurement (sourcing, ordering, and stock management).
• Keep IT documentation current (e.g., setup guides, SOPs, checklists).
• Liaise with internal system administrators and external vendors for escalations or project delivery.
• Support IT rollouts, such as software deployments, network upgrades, or user migrations (e.g., email, device management).
• Enforce IT best practices and compliance policies

Your Profile

• Proven experience in a desktop support, IT helpdesk, or similar support role (minimum 3 years).
• Strong working knowledge of: Windows and macOS, Microsoft 365 ecosystem (Teams, Outlook, SharePoint, Exchange)Intune and Entra ID (Azure AD) or similar MDM solutions.
• Familiarity with ticketing systems (e.g., Freshservice, Zendesk, Jira).
• Basic understanding of networking, VPN, printers, and file-sharing platforms.
• Ability to explain technical topics clearly to non-technical users.
• Excellent communication skills in English (German is a plus).
• Proactive mindset with a knack for problem-solving and follow-through.
• Role is Berlin-based with occasional travel

About us

We Are Era is the first pan-European studio and talent agency with offices in Amsterdam, Berlin, Cologne, Paris, Milan, and Stockholm. Our vision? To shape the zeitgeist in an era of movements – and we've been successful: our productions and campaigns for broadcasters, brands, and NGOs have won multiple awards. We create stories with impact and attitude, developed and told by and for people across Europe. Our projects range from TV productions and fictional series to innovative formats on social video platforms such as YouTube, Instagram, Twitch, and TikTok. We build social influencers and artists into cross-platform personality brands that are now present on social media, TV, podcasts, the big screen, and in the music charts. Our international team of 250 speaks all languages – from mainstream to subculture, from the Friday For Future movement to K-pop culture. Together, we offer our partners a fast-lane ticket to every community in Europe. Are you ready to shape the zeitgeist with us? Join the movement!

What do we offer

• The opportunity to actively shape Europe's largest studio & talent agency
• Unique projects and the chance to work with sought-after products and brands
• The freedom to develop your own ideas and work on them independently
• Flat hierarchies and the chance to make a difference
• A dynamic team with colleagues from all over the world
• Regular team and company events and after-work drinks to get to know each other, exchange ideas, and be inspired
• Flexible working hours, including mobile office options
• Work from any We Are Era location in Europe
• Dog-friendly office
• Support for your sports and leisure activities with Urban Sports Club or Job ticket
• Equal opportunities and diversity are core values at We Are Era. For this reason, we expressly encourage applications from people from different backgrounds

What do we offer

• The opportunity to actively shape Europe's largest studio & talent agency
• Unique projects and the chance to work with sought-after products and brands
• The freedom to develop your own ideas and work on them independently
• Flat hierarchies and the chance to make a difference
• A dynamic team with colleagues from all over the world
• Regular team and company events and after-work drinks to get to know each other, exchange ideas, and be inspired
• Flexible working hours, including mobile office options
• Work from any We Are Era location in Europe
• Dog-friendly office
• Support for your sports and leisure activities with Urban Sports Club or Job ticket
• Equal opportunities and diversity are core values at We Are Era. For this reason, we expressly encourage applications from people from different backgrounds