- Junior
- Oficina en Calgary
Required immediately, our Calgary Branch is seeking a Full-Time Showroom Design Consultant for our Showroom!
FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 17 branches and 8 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.
POSITION SUMMARY:
Our Showroom Design Center Consultant provides a positive customer experience by qualifying, educating and selling countertops.
Our Showroom Design Center Consultant provides a positive customer experience by qualifying, educating and selling countertops.
You would make a good Showroom Design Consultant if you:
- Are a people person who loves talking
- Take pride in your work and have a drive to go above and beyond
- Focus on creating a great customer experience every time
- Enjoy being a team player and appreciate collaborating with others
- Have exceptional communication
- Are open to learn new things
QUALIFICATIONS:
- High School Diploma with 1-2 years customer service experience
- Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
- Valid driver’s license and a clear criminal record check
- Strong organizational skills, with attention to detail
- Ability to problem solve and handle challenging situations with diplomacy and respect
- Effective verbal communication skills
- Basic mathematical skills
DUTIES & RESPONSIBILITIES:
- Establish and achieve Weekly/Monthly Showroom Sales Targets
- Establish and achieve Weekly/Monthly Showroom Closing Rate Targets
- Ensure every customer is treated with the “Floform Showroom Experience” as defined by:
- Ensure Appropriate Showroom exterior/interior Signage for ease of access/flow through the facility
- Ensure the showroom is clean and has a professional appearance
- Establish Immediate Greeting/Engagement upon arrival for positive relationship development
- Assists customers with design choices and selection of products that fit their needs/budget
- Ensure Express Products are on display and appropriately labelled for ease of selling
- Implement the Floform Retail Selling System
- Support and Develop CSR’s who are involved in the Retail Showroom, cultivating a “team” sales environment
- In addition to assisting customers in person, also assist by email or on the telephone, as required
- Process orders and accept payment from customers
- Input orders/quotes into the computer system and establish installation/delivery dates
- Responds to customer inquiries, complaints and coordinate activities with other departments as necessary; escalates complaints to supervisor as required
- Track and maintain customer service records through Floform Lead Tracking system
- Establishes proactive communication with customers to ensure understanding of product ordered
- Handles quality and service issues to develop/maintain customer loyalty
- Ensure Quotes/Orders are priced accurately and complete timely retail Quote/Order Follow-ups
- Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s) as required
- Communicate product/design trends, which should be incorporated in the showroom, to leadership
- Provide input and recommend design changes to ensure the local showroom is “Best of Class"
- Other duties as assigned
FLOFORM is proud to offer the successful Candidate:
- Competitive Wages
- Medical and Dental Benefits
- Paid sick days
- RRSP
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”
Should this opportunity be of interest to you, submit a resume today at www.floform.com/careers.
We look forward to meeting you!
To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.
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To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.
