Provider Relations Specialist, Jacksonville Outpatient, Full-time en Brooks Rehabilitation

As a member of our Provider Relations Specialist (PRS) team, you have an important role - developing and fostering deep relationships with referral sources in this growing community. You will collaborate with physicians, physician office staff, healthcare facilities and other sources and help them navigate the Outpatient referral process. As their key liaison, you will educate them about our exceptional programs and services. You will serve as a Brooks ambassador by marketing and representing the organization in the community. By understanding all Brooks has to offer through its unique system of care, you will cross sell our programs and services and help to drive business outcomes and results. Through collaboration with other PRS colleagues and leadership, you will navigate your territory and document and report your success and outcomes in our customer relationship management system. 

Location: Jacksonville Region

Responsibilities:

• Develop and foster strong relationships with referral sources and office staff to help them select Brooks as the place for their patients for exceptional Outpatient service and care. 
• Provide referral sources education on the array of outpatient service offerings available for patients and the referral process, overall.
• Act as liaison for referral sources to troubleshoot and /or resolve any issues that relate to the Brooks System of Care.
• Establishes and executes external marketing activities to promote programs/services to community agencies, insurance companies, hospitals, physicians, private rehabilitation providers and prospective patients/families.
• Use technology to document field activity and effectively manage territory and daily activities.  Leverage available tools to provide and document field intelligence about our referral sources. 
• Collaborate with key stakeholders in the Outpatient division to align field activity with divisional and territory goals and objectives. 
• Collaborate with other departments and sales functions within Brooks to increase opportunities for cross-selling and system reinforcement with referral sources and the community. 
• Participate and organize physician-related community projects, as assigned. 
• May perform other duties as assigned.

Qualifications: 

• College diploma or university degree in a sales, marketing or health-care related field. 
• Three years of sales and marketing experience, preferably in health-care related field.
• Excellent communication and interpersonal skills
• High level of multi-tasking abilities
• Strong public speaking and presentation skills
• Organizational skills, and ability to route and pre-call plan effectively
• Ability to collaborate with key stakeholders and teams to achieve common goal
• Demonstrated flexibility and independence
• Ability to take initiative as a resource for the referral source community
• Ability to influence diverse population, including internal and external constituents 
• Strong level of technical skills to leverage CRM tool and competency in Microsoft Office.

Hours: Monday - Friday, 40 hours per week. 

Compensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

• Competitive Pay
• Comprehensive Benefits package
• Vacation/Paid Time Off
• Retirement Plan
• Employee Discounts
• Clinical Education and Professional Development Programs