Regional Customer Service Representative en Airgas

R10078749 Regional Customer Service Representative (Open)

Location:

Charlotte, NC - Old Dowd Rd (Regional Office) - Management

How will you CONTRIBUTE and GROW?

Airgas is hiring for a Regional Customer Service Representative in the National Welders Region!

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We are looking for you!

 

• Work Schedule - Monday - Friday 8am - 5pm

• Candidate can be located anywhere within Airgas National Welders but will have to work out of an Airgas branch or office.

Recruiter: Jacob ([email protected]) Phone: 980-445-9764 Call Or Text

 

Join our dynamic team at Airgas as a Regional Customer Service Representative and play a vital role in our commitment to delivering excellent customer service as the CXR reviews and researches account issues to assure that proper steps are taken each day to protect Airgas’s interests in receivables assets and to further reduce the risk of bad debt write off and improving collection rate. Enhance customer experience by researching & resolving customer disputes in a timely manner.

Job Duties: 

• Responsible for managing a changing customer base of accounts and assisting in account reconciliation for the collection of all monies due from Customers.

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• Ensures appropriate levels of communication with customers through quality touch points including phone calls, emails, regular mail and other forms  of communication as needed.

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• Prioritizes the accounts assigned so that collection efforts result in maximum benefits watching for key indicators that a customer account is in jeopardy of becoming delinquent.

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• Resolves customer account issues including past due invoices to assure timely payments. May make recommendations to sales and/or the customer to negotiate payment settlements. May further provide assistance with non-payment issues to resolve the root cause.

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• Initiates the review, research and resolution of receivables. Evaluates customer’s A/R to determine problem accounts, doubtful accounts and write-offs.

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• Proactively interacts with customers to reduce the maintenance of small dollar value accounts.

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• Reviews open credits with customers to be applied or refunded before it is aged to 120 days.

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Are you a MATCH?

• High School Diploma/GED required.

• Prior business to business, order to cash and/or business collections experience required.

• Prior SAP experience is a plus.

• Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.

• Ability to deal with difficult situations in a diplomatic and professional manner.

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Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. 

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children. 

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces  the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas 

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. 

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

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Equal Employment Opportunity Information
 

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. 

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].

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