Catering Sales Manager - Hilton Chicago en Hilton Chicago

Join the Iconic Hilton Chicago!

Come be part of one of the most historic and celebrated properties in downtown Chicago — Hilton Chicago!

 

Our Catering & Events Team is seeking an enthusiastic Catering Sales Manager to join our dynamic department and lead the charge in selling all social events for our hotel. This is an incredible opportunity to showcase your creativity and passion by booking unforgettable experiences — from elegant galas and dazzling weddings to local one-day events and everything in between. If you’re ready to bring your energy, sales savvy, and love for events to one of Chicago’s most legendary hotels, we’d love to meet you!

What will I be doing?

As Catering Sales Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, and negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience.  Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high level service throughout the pre-event, event, and post-event phases of events.  Directs event logistics to affected departments and team members responsible for event execution.  Serve as the primary contact and is responsible for his/her experience.   

Specifically, your essential functions will be to perform the following tasks to the highest standards:

•    To organize, plan and prioritize your duties by developing plans and goals. 
•    Timely communication to internal and external clients via telephone, email, written documents or in person. 
•    Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. 
•    Demonstrate knowledge of job systems, products, systems, and processes. 
•    Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. 
•    Selling and influencing both internal and external clients. 
•    Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. 
•    Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. 
•    Participate in customer site inspections and assist with the sales process as necessary. 
•    Other duties as necessary based on business needs.  
•    Regular attendance.  

 

#LI-JW1
 

%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EWhat are we looking for?%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E•%26nbsp;%26nbsp; %26nbsp;Minimum Years of Experience: one (1) year Hospitality related experience within catering, sales, or events. %26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E•%26nbsp;%26nbsp; %26nbsp;1+ year of catering sales management experience%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E•%26nbsp;%26nbsp; %26nbsp;Knowledge of social tables and/or Delphi fdc%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E•%26nbsp;%26nbsp; %26nbsp;1+ years of hotel industry experience within sales, catering, or events%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E•%26nbsp;%26nbsp; %26nbsp;Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ESince being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EHospitality - We%27re passionate about delivering exceptional guest experiences.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EIntegrity - We do the right thing, all the time.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ELeadership - We%27re leaders in our industry and in our communities.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ETeamwork - We%27re team players in everything we do.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EOwnership - We%27re the owners of our actions and decisions.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ENow - We operate with a sense of urgency and discipline%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EIn addition, we look for the demonstration of the following key attributes:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EQuality%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EProductivity%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EDependability%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ECustomer Focus%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EAdaptability%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EWhat will it be like to work for Hilton?%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its %3C/span%3E%3Ca href=%22http://jobs.hiltonworldwide.com/our-brands/index.php%22 target=%22_blank%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3Eglobal brands%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E.%26nbsp; Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.%26nbsp; And, our amazing Team Members are at the heart of it all!%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EThe Benefits%26nbsp;%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EThis is a non-exempt hourly position, and the range is %2430 to %2432 per hour - which may be determined by applicable and specialized experience and location. In addition to hourly compensation, this position is eligible for a bonus, subject to Hilton%27s terms and conditions.%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EHilton is proud to have an award-winning workplace culture ranking %3C/span%3E%3Ca style=%22color:rgb(4, 95, 171);line-height:inherit;text-decoration:none;%22 href=%22https://stories.hilton.com/releases/hilton-named-the-no-1-best-company-to-work-for-in-the-us%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan%3E#1 Best Company To Work For in the U.S.%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3E %3C/strong%3E%3C/span%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EWe support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. %3C/span%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EHilton offers its eligible team members a comprehensive benefits package including:%26nbsp;%3C/span%3E%3C/p%3E%3Cul style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px 0px;orphans:2;padding:0px 0px 0px 20px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EMedical Insurance Coverage –%3Ci%3E for you and your family%3C/i%3E%26nbsp;%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EBest-in-Class Paid Time Off (PTO)%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EComplimentary Meals in the Team Member Restaurant%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EComplimentary Access to the Hotel Athletic Club%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22color:windowtext;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EGo Hilton travel program: 100 nights of discounted travel%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan%3EMental health resources including Employee Assistance Program, subject to eligibility%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan%3EParental leave to support new parent%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan%3E401K plan and company match%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:windowtext;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EContinuing Education %3C/span%3E%3Ca style=%22color:rgb(4, 95, 171);line-height:inherit;text-decoration:none;%22 href=%22https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnewsroom.hilton.com%2Fcorporate%2Fnews%2Fhilton-announces-new-education-benefit-through-partnership-with-guild-education%26amp;data=05%7C02%7CJessica.Pai%40hilton.com%7Ca2a2cc31e0cc4bd8084808dd2f6724b5%7C660292d2cfd54a3db7a7e8f7ee458a0a%7C0%7C0%7C638718842224656521%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C%26amp;sdata=LENhr0bZL0Mn%2FKPHqqsieuvok3mJg2sGMxNUcRwX9xU%3D%26amp;reserved=0%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22background-color:white;color:windowtext;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3Eopportunities%3C/span%3E%3C/a%3E%3Cspan 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