Account Support Analyst en American Express

%3Cp style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EAt American Express, our culture is built on a 175-year history of innovation, shared %3Ca href=%22https://www.americanexpress.com/en-us/company/who-we-are/%22 target=%22_blank%22 rel=%22noopener%22%3Evalues%3C/a%3E and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you%27ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3EHow will you make an impact in this role?%3C/span%3E%3C/b%3E%3Cspan style=%22line-height: 115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EThe Global Merchant and Network Services (GMNS) Merchant Services team generates more revenue than any other line of business across American Express.%26nbsp;You%26rsquo;ll be at the heart of our commercial business and working with some of the UK%26rsquo;s largest and best-known merchants.%26nbsp;Our team are passionate about growing our business and delivering results.%26nbsp;We know that the way to meet and exceed our targets is through teamwork, clear accountability and a strong, collaborative culture.%26nbsp;We place a high value on ensuring that individuals achieve their potential and strive to work on robust development plans.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EThis role will be supporting merchants across various industries and represents a great opportunity to gain merchant facing experience in a fun and fast-moving environment. No two days are alike for an Account Support Analyst. In the past, ASAs have gone on to succeed and progress in a variety of %3Cspan style=%22line-height: 115%;%22%3Eroles both within GMNS and across the Blue Box.%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3ECore responsibilities:%3C/span%3E%3C/b%3E%3Cspan style=%22line-height: 115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul style=%22text-align: justify;%22%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EProactively support the client and%26nbsp;acquisition managers, working closely to assist with day-to-day activities including negotiation support, debit balance collection and regulation and compliance tasks%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EProvide regulatory guidance to client and acquisition managers to ensure that we onboard and manage clients whilst meeting our obligation to external regulators such as the FCA%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EPerform complex account maintenance and hierarchy reviews for merchants%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3ESupport the set up and implementation of newly signed merchants.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EProduce a wide range of reports, highlighting accounts%26rsquo; business performance, for both internal reviews and external customer meetings%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EBe the first point of contact for a range of enquiries from merchants, working to resolve at first contact or identifying support team needed to ensure positive outcomes%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3ECoordinate information to support on a range of projects across the UK CLM %26amp; B2B team%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EBuild strong relationships with colleagues across a range of stakeholder teams including Global Servicing Group (GSG), SP%26amp;D, Pricing, Finance, Compliance and Marketing.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3ESupport team with business insights and presentation material to aid the achievement of team objectives, including content for Business Unit Reviews with Senior Leadership%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EAct as single point of contact for team-wide functional topics, e.g.,%26nbsp;KYC, PCI Compliance, W8 renewal, RBST%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3EMinimum Qualifications%3C/span%3E%3C/b%3E%3Cspan style=%22line-height: 115%;%22%3E %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul style=%22text-align: justify;%22%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EHighly self-motivated, resilient and enthusiastic, quick to learn and enjoy working within a challenging environment to help others solve problems%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EExperience in data analytics and systems such as SQL, Cornerstone, Lumi is a distinct advantage%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EKnowledge of the following American Express systems is an advantage (Genesis, Merchant/Salesforce, MSP, MCC, Paypoint, MIRA)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EExperience in the KYC/AML space in an advantage %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EProject management skills and/or experience %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EStrong written and verbal communication skills with a high attention to detail%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3ERecognized as a role model at building strong, effective relationships with internal stakeholders across a wide range of business units%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EExperience of dealing with customers using exceptional communication and relationship building skills%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EHighly capable user of Excel with proven experience of data analysis to inform business decision making %26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EExperience in the payments industry is an advantage%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3EPreferred Qualifications%3C/span%3E%3C/b%3E%3Cspan style=%22line-height: 115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul style=%22text-align: justify;%22%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EQualifications/relevant work experience in the regulatory landscape%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EExperience in writing Macros %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EPrevious experience in the B2B space%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cdiv class=%22OutlineElement Ltr SCXW194580309 BCX8%22 style=%22-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: %27Segoe UI%27, %27Segoe UI Web%27, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 class=%22TextRun SCXW194580309 BCX8%22 style=%22-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 15.1083px; font-variant-ligatures: none !important;%22%3E%3Cspan class=%22NormalTextRun SCXW194580309 BCX8%22 style=%22-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;%22%3ENon-considerations for sponsorship:%3C/span%3E%3C/span%3E%3Cspan class=%22EOP SCXW194580309 BCX8%22 data-ccp-props=%22{}%22 style=%22-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 15.1083px;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3Cdiv class=%22OutlineElement Ltr SCXW194580309 BCX8%22 style=%22-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: %27Segoe UI%27, %27Segoe UI Web%27, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 class=%22TextRun SCXW194580309 BCX8%22 style=%22-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 15.1083px; font-variant-ligatures: none !important;%22%3E%3Cspan class=%22NormalTextRun SCXW194580309 BCX8%22 style=%22-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;%22%3EEmployment eligibility to work with American Express in in UK%26nbsp; is %3C/span%3E%3Cspan class=%22NormalTextRun SCXW194580309 BCX8%22 style=%22-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;%22%3Erequired%3C/span%3E%3Cspan class=%22NormalTextRun SCXW194580309 BCX8%22 style=%22-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;%22%3E as the company will not pursue visa sponsorship for these positions.%3C/span%3E%3C/span%3E%3Cspan class=%22EOP SCXW194580309 BCX8%22 data-ccp-props=%22{}%22 style=%22-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 15.1083px;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 class=%22TextRun SCXW194580309 BCX8%22 style=%22-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 15.1083px; font-variant-ligatures: none !important;%22%3E%3Cspan class=%22NormalTextRun SCXW194580309 BCX8%22 style=%22-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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