Associate Sales Support en Ingrammicro

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Associate Sales Support Specialist – Empowering Sales Excellence

Location: Williamsville, NY
Job Type: Full-Time
Experience Level: Mid-Level

Are you passionate about delivering exceptional support and driving operational success? Join our dynamic team as an Associate Sales Support Specialist, where you'll play a key role in optimizing sales processes, enhancing platform engagement, and ensuring seamless transactional operations.

About the Role

As an Associate Sales Support Specialist, you’ll be the go-to expert for resolving platform inquiries with speed, precision, and professionalism. You’ll support internal teams and business partners by executing transactional functions, maintaining data integrity, and identifying opportunities to improve platform usage. Your contributions will directly impact customer satisfaction and business efficiency.

Key Responsibilities

• Respond to platform-related inquiries with accuracy and urgency, meeting defined service level agreements (SLAs).
• Execute transactional tasks including order entry and request verification.
• Maintain and enhance data integrity across systems.
• Collaborate with Account Managers and Business Owners to convert opportunities into measurable outcomes.
• Generate and analyze data quality reports to uncover actionable insights.
• Identify and implement process improvements to optimize business operations.
• Provide general support to internal teams and contribute to a high-performance culture.

What You Bring to the Team

Skills & Expertise:

• Strong communication and customer service skills with a professional, solution-oriented approach.
• Proficiency in Microsoft Office Suite, especially Outlook and Excel.
• Ability to analyze data and present meaningful trends and insights.
• Excellent organizational skills and attention to detail.
• Team-oriented mindset with the ability to prioritize tasks and work with urgency.

Qualifications:

• Associate degree or equivalent experience (minimum 3 years in a related functional area).
  OR
• High School Diploma with 5+ years of relevant experience, preferably at a senior level.

You have a solid understanding of business processes and are confident in applying your knowledge to a wide range of tasks. Experience with Ingram Micro’s platforms, programs, and services is a plus.

Why Join Us?

At Ingram Micro, we empower our teams to innovate, collaborate, and grow. This role offers a unique opportunity to be part of a fast-paced environment where your contributions make a real impact.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.