Systems Administrator en LIGHTSPEED NETWORKS INC

Description

Summary

The Salesforce – Systems Administrator is responsible for the day-to-day configuration, support, maintenance, and improvement of our Sales force platform, along with continuous system improvements, which align with business objectives. The ideal candidate will have a strong understanding of Salesforce best practices, be able to manage complex workflows, and support business operations with tailored solutions.

Key Job Information

• Perform daily administration, configuration, and support of Salesforce, including user account maintenance, reports and dashboards, workflows, and data integrity tasks.
• Collaborate with stakeholders across departments to gather requirements and deliver scalable Salesforce solutions.
• Design and implement complex flows, validation rules, approval processes, and customer objects to support business processes.
• Manage data imports, exports, and updates using tools like Data Loader or third-party applications.
• Maintain the system documentation and filed maps.
• Identify and implement process improvements in the Salesforce echo system.
• Ensure platform compliance with organizational policies and industry regulations, such as: GDPR and SOX.
• Provide end-user support, training, and create documentation and reference materials.
• Coordinate with developers, architects and other administrators on integration projects and enhancements.
• Stay current on Salesforce releases and features, recommending best-fit enhancements and upgrades.
• Assist with sandbox and production environment management.
• Develop API configurations and maintain API gateway products and code repositories.

Key Responsibilities

• Application Support – Maintains application support processes and checks that all requests for support are dealt with according to agreed procedures. Use application management software and tools to investigate issues, collect performance statistics and create reports. Carries out agreed applications maintenance tasks, such as system backups.
• Software Design – Designs and architects complex software applications components and modules. Use appropriate modelling techniques in line with agreed software design standards, guidelines, patterns and methodologies. Produces and communicates multiple design views to address stakeholder concerns and meet both functional and non-functional requirements including security. Identifies, evaluates and recommends design alternatives and trade-offs. Models simulate or prototypes proposed software behaviors to secure stakeholder approval and facilitate effective software construction. Reviews, verifies and enhances own designs against specifications and leads reviews of others’ designs.
• Requirements Definition and Management – Defines and manages scoping, requirements definition and prioritization activities for initiatives of medium size and complexity. Contributes to selecting the requirements approach. Facilitates input from stakeholders, provides constructive challenges and enables effective prioritization of requirements. Establishes requirements baselines or backlogs, obtains appropriate agreement to requirements and ensures traceability to source.
• Functional Testing – Selects appropriate functional testing approaches, considering risk, criticality and complexity. Develops, automates and executes comprehensive test plans and cases. Configures environments to mirror real-world usage, collaborates with stakeholders to refine requirements and manages scalable automated testing frameworks. Identifies and mitigates risks during testing, provides detailed analysis and reports on functional test activities and results, including work done by others.
• Incident Management – Monitors and manages incident queues to ensure incidents are handled according to procedures and service levels. Contributes to developing testing and improving incident management procedures. Use analytics tools to track trends. Ensures resolved incidents are properly documented and closed. Supports team members in the correct use of the incident process.

Qualifications

Competencies

• Ability to successfully collaborate with peers, managers and others both internal and external of the organization.
• Demonstrated experience with program/project processes using Agile, Waterfall and project management frameworks.
• Working knowledge of software development frameworks and configurations.
• Understanding of compute and storage, information management, risk and identity management, as well as networking concepts.
• Proactive customer response notification of service and core system issues, as well as ongoing updates as needed, in a diligent, deliberate and timely manner.
• Document all work performed in a comprehensive ticketing and document management system.
• Monitor, Operate and Administer to include setting up new users as needed within an Active Directory environment; user maintenance; workflow rules; organization-wide defaults; permissions; role hierarchy; platform customizations, such as field, page layouts, etc.; creating reports and dashboards, as well as security and data management.
• Develop and use DEV environments to diagnose system issues or provide system performance reviews.
• Available to assist in responding to service-related issues and related restoration activities.
• Excellent organization, time management and presentation skills.

Education/Experience/Certifications

• Typically, a bachelor’s degree in a related field or equivalent experience.
• Typically, four (4) or more years as a Salesforce Administrator.
• Salesforce Administrator Certification (ADM-201)
• Proven experience with declarative automation (Flows, Process Builder, Validation Rules)
• Strong understanding of Salesforce data model and security model (Profile, Roles, Sharing Rules)
• Proficiency with reporting tools, dashboards, and data management
• Experience with Salesforce Service Cloud or Sales Cloud
• Ability to work independently and prioritize multiple tasks
• Strong communication and documentation skills

Preferred:

• ITIL v3/4 Certification
• Additional Salesforce certifications (e.g. Advanced Administrator, Platform App Builder)
• Experience with third-party Salesforce integrations (e.g. Conga, DocuSign, Outreach, Pardot, Mulesoft)
• Experience with Agile development and ticketing tools (e.g. Jira, ServiceNow)
• Basic knowledge of Apex, SOQL or Lightning components
• Experience working in a customer service provider environment a plus
• Experience working with Cloud services, such as: AWS, Azure or Google Cloud
• Experience working with code repositories, such as GitHub and GitLab
• Experience working with automation tools, such as CI/CD tool chains and DevOps concepts
• Knowledge of current security/risk concepts such as system hardening, encryption standards, key management and Multi-factor Authentication.
• Experience working with ETL tools.
• Experience engaging in projects with technical and cross-functional components / dependencies.

Work Environment

• This position will currently work hybrid, however, there may be meetings or other duties, which require physical presence in the office.
• Some on-call support may be required during system releases or critical issues.

Notes

The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position.