Operations Manager - Housekeeping en Andaz 5th Avenue (Hyatt)

%3Cdiv%3E%3Ctable class=%22MsoNormalTable%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-collapse:collapse;box-sizing:border-box;color:rgb(40, 40, 40);font-family:%27Open Sans%27, -apple-system, BlinkMacSystemFont, %27Segoe UI%27, Roboto, %27Helvetica Neue%27, Arial, sans-serif, %27Apple Color Emoji%27, %27Segoe UI Emoji%27, %27Segoe UI Symbol%27;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22 border=%220%22 cellspacing=%220%22 cellpadding=%220%22%3E%3Ctbody style=%22box-sizing:border-box;%22%3E%3Ctr style=%22box-sizing:border-box;%22%3E%3Ctd style=%22box-sizing:border-box;vertical-align:bottom;%22%3E%3Cp class=%22%22 style=%22box-sizing:border-box;margin-bottom:1rem;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3EThis position shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for oversight of the cleanliness and maintenance of guest rooms, public space and heart-of-house areas. Additionally, they will administer all aspects of the guest room maintenance program and provide leadership, guidance and support to the housekeeping team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations.%3C/span%3E%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22box-sizing:border-box;%22%3E%3Ctd style=%22box-sizing:border-box;vertical-align:bottom;%22%3E%3Cp class=%22%22 style=%22box-sizing:border-box;margin-bottom:1rem;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22%22 style=%22box-sizing:border-box;margin-bottom:1rem;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial;%22%3E%3Cb style=%22box-sizing:border-box;font-weight:bolder;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3E%3Cstrong%3E%3Cu style=%22box-sizing:border-box;%22%3EEssential Functions:%3C/u%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3C/tbody%3E%3C/table%3E%3Cp class=%22%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(40, 40, 40);font-family:%27Open Sans%27, -apple-system, BlinkMacSystemFont, %27Segoe UI%27, Roboto, %27Helvetica Neue%27, Arial, sans-serif, %27Apple Color Emoji%27, %27Segoe UI Emoji%27, %27Segoe UI Symbol%27;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:1rem;margin-top:0px;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;%3C/p%3E%3Ctable class=%22MsoNormalTable%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-collapse:collapse;box-sizing:border-box;color:rgb(40, 40, 40);font-family:%27Open Sans%27, -apple-system, BlinkMacSystemFont, %27Segoe UI%27, Roboto, %27Helvetica Neue%27, Arial, sans-serif, %27Apple Color Emoji%27, %27Segoe UI Emoji%27, %27Segoe UI Symbol%27;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22 border=%220%22 cellspacing=%220%22 cellpadding=%220%22%3E%3Ctbody style=%22box-sizing:border-box;%22%3E%3Ctr style=%22box-sizing:border-box;%22%3E%3Ctd style=%22box-sizing:border-box;vertical-align:bottom;%22%3E%3Cul style=%22box-sizing:border-box;margin-bottom:1rem;margin-top:0px;%22 type=%22disc%22%3E%3Cli class=%22%22 style=%22box-sizing:border-box;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3EBe an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately%3C/span%3E%3C/li%3E%3Cli class=%22%22 style=%22box-sizing:border-box;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3EPrepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift%3C/span%3E%3C/li%3E%3Cli class=%22%22 style=%22box-sizing:border-box;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3EEffectively communicate changes of assignment sheets as they arise throughout the shift%3C/span%3E%3C/li%3E%3Cli class=%22%22 style=%22box-sizing:border-box;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3EAssign and maintain accurate distribution records of keys and communication equipment (e.g. radio, phones, etc.)%3C/span%3E%3C/li%3E%3Cli class=%22%22 style=%22box-sizing:border-box;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3EAssist Executive Housekeeper with regular inventories %26amp; order of supplies to ensure that par levels are consistent%3C/span%3E%3C/li%3E%3Cli class=%22%22 style=%22box-sizing:border-box;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3EConsistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas%3C/span%3E%3C/li%3E%3Cli class=%22%22 style=%22box-sizing:border-box;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3EInstills a calm, organized approach when interacting in stressful situations%3C/span%3E%3C/li%3E%3Cli class=%22%22 style=%22box-sizing:border-box;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3EApproach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction%3C/span%3E%3C/li%3E%3Cli class=%22%22 style=%22box-sizing:border-box;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3EEnsure that sufficient staffing is present to meet the daily business demands%3C/span%3E%3C/li%3E%3Cli class=%22%22 style=%22box-sizing:border-box;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3EMaintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data%3C/span%3E%3C/li%3E%3Cli class=%22%22 style=%22box-sizing:border-box;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3EFoster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction%3C/span%3E%3C/li%3E%3C/ul%3E%3C/td%3E%3C/tr%3E%3C/tbody%3E%3C/table%3E%3C/div%3E%3Cdiv%3E%3Cspan style=%22font-family:Tahoma;%22%3E%3Cstrong%3EThis is not your typical career opportunity.%26nbsp; This is the Hyatt Touch.%3C/strong%3E%3C/span%3E%3C/div%3E%3Cdiv%3E%26nbsp;%3C/div%3E%3Cdiv%3E%3Cstrong%3ESalary range for this position is %2470,000 to %2473,000 depending on experience.%3C/strong%3E%3C/div%3E

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel 
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

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