Team Lead (Hyderabad, IN) en Firstsource | Business Process Management | Trusted Outsourcing Partner

Location: Hyderabad

Grade: F2

Designation: Team Lead - Underwriting

Process: UW Operations

Number of positions: 01

Minimum Criteria:

• Both G and F2 grades can apply. It will be a lateral movement for F2 grade and vertical movement for G grade.
• All applicants should have a minimum tenure of 18 months in the organization and 12 months in the current role as on 1st October 2025.
• No documented disciplinary issues/ PIP in the last 6 months and until the closure of IMP.
• Appraisal score of 3/CME and above in the last annual appraisal for the last 6 months.

Role & Responsibilities:

• Supervise and lead a group associate to meet all SLA’s relative to all functions in the Mortgage underwriting area (Supervision of workflows and work queues).
• Experience in Income calculation, 4c's and well versed about underwriting process.
• Maintain daily, weekly, and monthly production reports
• Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting, and special projects
• Provide recommendations for strategies and process improvements to add value to teams and clients
• Coordinate with other internal support teams to ensure seamless production by the operations team
• Provide resolutions to complex escalated queries and complaints from external and internal customers
• Must lead, coach, motivate and develop associates to deliver high quality reports to the clients to achieve or exceed set operational targets
• Monitor and evaluate staff performance, attendance, also generate reports as necessary

Required skills: 

• Knowledge of the US Mortgage Industry with Mortgage underwriting experience
• Knowledge of different types of mortgages and its functioning and ability to read various origination documents
• Good communication skills (Written and Verbal) are required to understand and communicate with the vendors/clients
• Strong Customer Service Skills, Negotiations Skills, and Leadership skills required
• Detail Oriented with good analytical skills and the ability to make decisions based on the situation
• Ability to analyze the numbers and reconcile the data if required as per requirements.
• Experience with reporting and analysis
• Good email etiquette
• Ability to handle and accomplish multiple tasks and resolve
• Experience working in a team-oriented, collaborative environment
• Should be able to effectively use a computer and be competent with MS office applications

Selection Procedure:

• HR Screening
• Rounds of Personal Interview

Application Process & Timelines:

The last date to apply is 9th October 2025.

PS: Strictly no extension allowed on Timelines

The selected candidate’s release timeline will be equivalent to their respective employment notice period.