Warranty Manager en Kaufman Lynn Construction

Job Summary:  

Key Responsibilities: 

• Serve as the primary point of contact and subject matter expert for all warranty-related matters across the company.
• Manage day-to-day warranty activities for all completed commercial projects, ensuring consistent processes for claim intake, validation, tracking, and resolution.
• Perform or coordinate site inspections to evaluate reported issues, determine claim validity, and identify root causes.
• Schedule and oversee warranty repair work with subcontractors, vendors, and internal project teams to ensure timely completion and compliance with KL quality standards and contract terms.
• Communicate with clients and building owners regarding warranty matters, provide regular updates, manage expectations, and maintain a professional, service-oriented approach.
• Maintain accurate records of all warranty claims, communications, work orders, and costs in project management or warranty-tracking software.
• Analyze claim data to identify trends, common issues, and opportunities for improvement; generate regular reports and metrics for executive review.
• Lead the creation and refinement of warranty procedures, documentation standards, and service protocols to ensure efficiency and quality consistency across all regions.
• Work closely with project management, quality assurance, and field teams to share lessons learned, address recurring issues, and support preventive measures in future projects.
• Attend and participate in pre-installation meetings and mock-up reviews on-site. Review lessons learned and best practices with Project Teams.
• Assist project teams with first work inspections onsite.
• Verify project team compliance with the BBB Program. Engage with project managers, superintendents, and project engineers to address quality related issues to ensure timely resolution.
• Ensure that all warranty activities align with company policies, project specifications, safety regulations, and building codes.
• Travel to project sites throughout Southeast & Southwest Florida as needed to support investigations, repairs, or client meetings.
• Collaborate with the Legal Department and Risk Management Department in reviewing and commenting on property turnover and post-turnover inspection reports.
• Attend and summarize observations at post-turnover inspections.
• Oversee and regularly document the progress of post-completion & warranty repairs.

Qualifications: 

• Minimum of 5–8 years in warranty coordination, project close-out, operations, or post-construction management, ideally within a commercial construction environment.
• High school diploma or equivalent required; bachelor’s degree preferred (Construction Management, Civil Engineering, or related field).
• Solid understanding of construction methods, materials, and systems, with the ability to evaluate and resolve post-construction issues effectively.
• Strong analytical skills with the ability to perform root-cause assessments and recommend effective corrective actions.
• Excellent verbal and written communication skills to interact professionally with clients, subcontractors, and internal leadership.
• Exceptional attention to detail and the ability to manage multiple priorities, schedules, and documentation simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel) required; experience with Procore or other construction management platforms preferred.
• Demonstrated ability to manage client expectations, deliver exceptional service, and maintain strong relationships after project turnover.
• Familiarity with construction safety standards; OSHA 30-Hour certification preferred.
• Valid driver’s license and ability to travel to project sites as required.

• Medical, Dental, Vision, Life Insurance
• HSA & FSA Accounts
• 401(k) with Company Matching
• Employee Stock Ownership Plan 
• Paid Time Off
• Holidays
• Annual and Project Based Bonus Potential
• Tuition Assistance
• Paid Parental Leave
• Employee Referral Bonus

• Terrific opportunity to make a real impact on our company’s success
• Personal, professional and career growth.
• Competitive compensation package, including bonus opportunities and comprehensive benefits
• Company culture based on a truly engaged team of professionals that are fully supported by an enlightened leadership team
• Fast-paced and challenging working climate that makes time for plenty of fun