Program Coordinator - Assessment Center en Columbia Basin College (WA), WA

About the Department

Columbia Basin College ("CBC" or the "College") seeks a Program Coordinator to provide organizational and administrative support to the Assessment Center and is responsible for reviewing and evaluating high school academic transcripts and other academic credentials for placement into college courses at CBC. This position is responsible for compliance with all testing processes and procedures with state, federal, and vendor rules and regulations. This position reports to the Director for Assessment Center.

This position is open until filled. First consideration will be given to applicants whose complete application has been received by October 27, 2025 @ 11:59 PM Pacific Time.

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at [email protected] or (509) 542-4407.

Position Duties

• Serve as the primary evaluator of high school academic transcripts using all institutionally approved measures for placement into English, Reading and Math courses;
• Provide placement information to students by reviewing post-testing scores, orienting students on the next steps and recommending additional resources; 
• Answer telephone and in-person inquiries from students, staff and community members; use independent judgment and provide stakeholders direction about Assessment Center policies and procedures; 
• Train, schedule and direct the work of the Assessment Center student workers and temporary hourly staff;
• Assist with maintaining Assessment Center statistics, including placement data and testing details: prepare monthly and annual reports; use data to make scheduling and placement recommendations to the Director;
• Provide administrative support for the Assessment Center including adapting testing schedules, secure alternative testing laboratories, coordinate special projects and events as assigned, including workshops, development of materials, meetings with faculty, etc.;
• Serve as a liaison to staff and faculty to provide increased understanding and interpretation of assessments and placement procedures;
• Maintain strict adherence to sponsor guidelines and test security and placement exams; obtain and maintain required certification through Pearson VUE as an authorized GED examiner; collect and organize data for GED graduation;
• Collaborate with Technology Services and vendors to maintain test platforms, including upgrades and updates of operating systems and software and/or hardware; and
• Perform other related duties as assigned.

Minimum Qualifications

• High school diploma or equivalent; and
• Two (2) years of professional experience in an educational setting or equivalent. 

Preferred Qualifications:

• Bilingual in Spanish and English; 
• Experience working in a Testing and Assessment Center, Enrollment Services Office or other public-serving institution;
• Experience working in a confidential setting; and
• Experience providing accommodated testing for students with disabilities.

Skills and Abilities

Customer Service Skills: Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments;

Analytical Skills: Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design work flows and procedures;

Attendance/Punctuality: Is consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time;

Professionalism: Ability to approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments;

Communication: Demonstrates strong written and oral communication skills, including clear and adaptable writing, effective presentation of information and data, and the ability to speak, listen, and respond thoughtfully in both individual and group settings;

Productivity: Maintains high standards of accuracy, efficiency, and continuous improvement by producing quality work on time, applying feedback effectively, and seeking ways to enhance both performance and productivity;

Problem-Solving Skills: Proven capacity to analyze complex issues, identify solutions, and implement strategies to address challenges effectively within a dynamic educational environment;

Computer Skills: High level of proficiency in Microsoft Office Suite, Windows file management, and information databases; operate personal computer with general understanding of application software; ability to learn office and College-specific software;

Emotional Intelligence: Skilled in analyzing and resolving problems efficiently and collaboratively, using reason, adaptability and insight. Provides excellent customer service by responding promptly, with empathy, handling difficult situations with professionalism, and ensuring commitments are met.

“Yes, And”/Teamwork: Demonstrate a willingness to work with, and help others in completing job assignments, the ability to accept constructive criticism and cooperate with fellow employees and supervisors; demonstrate alignment with the "Yes, And" culture, (e.g., being present and listening, making each other look good, embracing change and failure and choosing positivity); and

Support for Diversity, Equity & Inclusion: Reflecting CBC's mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting; demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth.

Other Qualifications

This position is a full-time classified staff position. This position is overtime eligible and the typical work hours are Monday through Thursday, 7:00 a.m. to 4:30 p.m. and Friday 7:00 a.m. to 12:00 p.m.; however, must be available to work a flexible schedule when prior notice is given by the College. This position is available immediately. 

Process Note

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
 
Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Communication, Customer Service, Analytical Skills, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], etc.).   

 

Conditions of Employment

In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students. 

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.

CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.

Other Job Elements

The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Physical Demands

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment. 

Working Conditions/Work Environment

Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.

Union Clause

This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.

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