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Job Summary
The SAP Business Support Analyst is accountable for supporting and training users on NRG’s Work Management tools across Plant Operations. This role provides leadership and technical expertise to ensure successful implementation and continuous improvement of work management initiatives. The analyst serves as a key liaison between business users and technical teams, ensuring seamless integration and optimal use of SAP and related systems.
Essential Duties/ Responsibilities
Work Management Support
Provide user support for SAP, Fiori, Mobility, and NWBS/Project-related requests
Understanding of TRACK Contractor Management System
Manage security access
Respond to training requests and deliver user education sessions
SAP Support
Support SAP Plant Maintenance and associated modules
Troubleshoot and resolve SAP-related issues
Collaborate with IT and business teams to enhance SAP functionality
Training
Develop and deliver training materials for SAP and related tools
Conduct workshops and one-on-one training sessions
Ensure consistent user adoption and process compliance
Tools and Applications
Leverage reporting tools for data analysis and performance tracking
Support integration and interface activities between systems
Integration and Liaison
Act as a liaison between Plant Operations and IT teams
Facilitate cross-functional collaboration to improve work management processes
Support change management and continuous improvement initiatives
Working Conditions
Hybrid reporting to an office with occasional plant visits or remote work
Willingness to work outside normal business hours as necessary, especially during critical issue resolution and to achieve project milestones
Moderate level of travel outside of home office
Minimum Requirements
Relevant industry experience
Experience in planning, scheduling, and maintenance management
Preferred Qualifications
Five years of power generation experience
Heavy industry Maintenance
BS or BA degree in a business or related field
PM, PDM experience
Additional KSAs
Proficient in SAP
Knowledge of scheduling tools
Proficient in Microsoft Office Suite products such as Excel, Word, PowerPoint and Teams
Proficient in communicating with large groups of peers or superiors
Reconciliation, analytical and critical thinking skills required
Works well under pressure, remaining focused and calm in the face of distractions and changing priorities
Ability to prioritize workload
Ability to work across organizations to improve processes and practices
Influence improvements without being the boss
Active listening skills to mitigate concerns and process improvements
Capability to manage projects and initiatives aimed at improving process.
Proven ability to identify issues and develop effective, practical solutions.
Manage work on own including planning work and executing goals and priorities.
Physical Requirements
Demand
Frequency
Requires travel to sites to perform duties and responsibilities
Occasional
Required to follow and use all appropriate personal protective equipment if working in a plant environment
Constant
Statement
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Human Resources.
Salary offered will be commensurate with the successful candidate’s education and/or experience and consistent with the job location’s market pay rate.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
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