Director of Housekeeping en Avion Hospitality Employee Services LLC

Description

Director of Housekeeping

Charleston, SC

Description

JOB SUMMARY: 

The Director of Housekeeping is responsible for ensuring the efficient operations of the Housekeeping  Department in accordance with Avion standards. This includes leading the entire Housekeeping  Department, covering rooms, front/back of house, public areas, and laundry.

EXPERIENCE & EDUCATION: 

• At least 7 years of progressive experience in a hotel or related field; or a 2-year college degree and  5 or more years of related experience; or a 4-year college degree and at least 3 years of related  experience. 
• Supervisory experience required. 
• Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing. 
• Must have a valid driver’s license for the applicable state. ? Must be able to convey information and ideas clearly. 
• Must be able to evaluate and select among alternative courses of action quickly and accurately. 
• Must work well in stressful, high-pressure situations. ? Must maintain composure and objectivity under pressure. 
• Must be effective in handling problems in the workplace, including anticipating, preventing,  identifying, and solving problems as necessary. 
• Must have the ability to assimilate complex information, data, etc., from disparate sources and adjust to meet the constraints of particular needs. 
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests. ? Must be able to work with and understand financial information and data, and basic arithmetic  functions. 

Requirements

 JOB FUNTIONS & DUTIES: 

• Approach all encounters with guests and associates in an attentive, friendly, courteous, and service oriented manner. 
• Maintain regular attendance in compliance with Avion standards, as required by scheduling, which  will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming, including wearing the proper  uniform and name tag when working (per brand standards). 
• Comply at all times with Avion standards and regulations to encourage safe and efficient hotel  operations. ? Comply with certification requirements as applicable for the position, including Food Handlers, Alcohol Awareness, CPR, and First Aid. 
• Establish and maintain a key control system for the department. 
• Operate radios efficiently and professionally in communication with hotel staff. 
• Ensure the proper use of radio etiquette within the housekeeping department. 
• Monitor and direct all Housekeeping and Laundry leadership. 
• Ensure compliance with company and brand training using the steps to effective training according  to Avion standards. Housekeeping Director Job Code: 2002 
• Conduct all 90-day and annual associate performance appraisals according to Avion S.O.P.s. 
• Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on  all competencies and assist in his/her placement. 
• Conduct monthly department meetings with housekeeping staff according to Avion standards. 
• Prepare associate schedules according to the business forecast, payroll budget guidelines, and  productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager  weekly. 
• Maintain standards regarding Purchase Orders, vouchering of invoices, and checkbook accounting  according to Avion S.O.P.s. 
• Ensure guest privacy and security by correctly following Avion procedures. 
• Participate in required M.O.D. coverage as scheduled.
•  Ensure implementation of all Avion’s policies and house rules.
• Train and review all "House Safety" rules and procedures with Housekeeping staff. 
• Motivate, coach, counsel, and discipline all Housekeeping leaders according to Avion S.O.P.s. 
• Lead and facilitate monthly all-associate team meetings, and any other functions required by  management.
• Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Avion standards. 
• Maintain a professional working relationship and promote open lines of communication with other  managers, associates, and all departments. 
• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets  current and easily available.
• Focus the Housekeeping Department on its role in contributing to guest service scores. 
• Ensure that associates are, at all times, attentive, friendly, helpful, and courteous to all guests,  managers, and associates. 
• Conduct weekly walk-throughs with General Manager and Property Engineer. 
• Use the telephone and computer system for reporting and verifying room status. 
• Properly store, secure, and issue supplies as needed to meet business demands.
• Complete all reports in a timely and efficient manner as required by management. 
• Establish, with General Manager's approval, any additional standards as needed for the  Housekeeping Department. 
• Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to  address problems before they occur. 
• Ensure completion of regular maintenance and cleaning projects on a biannual basis. 
• Monitor all V.I.P.s, special guests, and requests. 
• Perform any other duties as requested by the General Manager. 
• Access to back-of-house areas of the hotel and sensitive information. 
• Interact and occasionally have unsupervised contact with guests and/or colleagues. 
• Access and control sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets. 
• Drive safely on behalf of the company for business reasons. 
• Maintain a high level of trust and responsibility. 
• Represent the company with a certain level of reputation and good character as well as exercise  sound judgment 

Requirements

 EXPERIENCE & EDUCATION: 

• At least 7 years of progressive experience in a hotel or related field; or a 2-year college degree and  5 or more years of related experience; or a 4-year college degree and at least 3 years of related  experience. 
• Supervisory experience required. 
• Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing. 
• Must have a valid driver’s license for the applicable state. ? Must be able to convey information and ideas clearly. 
• Must be able to evaluate and select among alternative courses of action quickly and accurately. 
• Must work well in stressful, high-pressure situations. ? Must maintain composure and objectivity under pressure. 
• Must be effective in handling problems in the workplace, including anticipating, preventing,  identifying, and solving problems as necessary. 
• Must have the ability to assimilate complex information, data, etc., from disparate sources and adjust to meet the constraints of particular needs. 
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests. ? Must be able to work with and understand financial information and data, and basic arithmetic  functions.