Account Receivable Collections Manager en Disa

DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year. 

DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training. 

Job Summary:

Lead and manage a team of Accounts Receivable collection professionals. This person is responsible for collection efforts and accounts receivable functions, fostering a collaborative and efficient work environment.

Essential Functions:

• Oversee the collections team to ensure adherence to the departmental code of conduct, maintaining ethical standards and fostering a positive work environment.
• Ensure compliance with accounting standards, financial regulations, and internal policies in all AR transactions.
• Provide coaching, development, and leadership to direct reports, driving continuous improvement and the achievement of collections goals and organizational initiatives.
• Generate financial reports related to AR activities, providing insights and recommendations to support decision-making.
• Develop and maintain collections policies, training materials, and departmental standards, ensuring they are up to date and effectively implemented.
• Calculate and provide metrics to ensure team is compliant with goals.
• Participate in collections calls and outreach efforts to secure payment status updates on outstanding invoices.
• Monitor aging reports and assigned accounts regularly, ensuring that weekly call lists are created, distributed, and completed by collectors to expedite payment on overdue balances.
• Supply customers with necessary documentation such as invoices and statements, addressing any service objections to facilitate payment resolution.
• Process customer payments, including credit card and ACH transactions, and provide banking information for payment remittance, negotiating settlements and payment plans within company guidelines.
• Support SaaS implementations, ERP conversions, and contribute to transformational strategies within the collections department.
• Maintain comprehensive records of customer interactions, collection efforts, payment statuses, and follow-up actions.
• Manage service-related issues such as pricing, billing discrepancies, and customer inquiries, ensuring timely resolution.
• Facilitate 3rd party collection process.
• Facilitate Bankruptcy Filings, related deposits and write-off of related receivables.
• Ability to learn and navigate various billing platforms and extract data as needed.
• Other similar duties and/or related duties as assigned.

Key Skills and Experience: 

• Bachelor's degree in Accounting/Finance (preferred), or at least 5 years B2B collections experience along with 3+ years of AR management experience.
• Proven experience in managing a large portfolio of accounts, with a demonstrated ability to lead a team.
• Strong knowledge of financial processes, accounting principles, and relevant regulations.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Excel, with an emphasis on V-Lookup and Pivot Tables.
• Detail-oriented with strong analytical and problem-solving abilities.
• WorkDay Financial experience preferred.

The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at [email protected].

Job Pay Range

EOE/M/F/Vet/Disability