Patient Advocate en LucyRx

Description

Summary

The Patient Advocate will be a member of the Prescription Optimization Program. They will be responsible for assisting the members with obtaining critical medications that they may have normally had trouble obtaining. They will act as the members personal advocate and will guide them through the complex world of prescriptions to help them obtain your medications in a cost-effective manner. They will be exploring the possibility of obtaining patient assistance and be the critical link between the members, the doctors, and the pharmaceutical companies.  

Role and Responsibilities

• Support the Prescription Optimization Program 
• Work with clients and members to allow them to utilize all the benefits of the Prescription Optimization Program.  
• Provide appropriate triage and care coordination to clients, members, providers, and pharmacies 
• Collaboration with all internal and external teams to support the POP program  
• Take inbound and make outbound calls to members, providers, and pharmacies 
• Manage and process incoming and outgoing forms, information, and data to provide patient assistance to the members.  
• Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our members. 
• Have a patient centric mindset and a high sense of urgency  
• Impeccable documentation and follow up skills. 

Requirements

Qualifications and Education Requirements

• Self-starter with a strong attention to detail. 
• Solid time management and follow through.
• Ability to work effectively in a team environment  
• Intermediate skills in MS Word, Excel, Salesforce? 
• Ability to communicate clearly, present complex information to members, clients, pharmacies, and providers 
• Ability to organize and prioritize multiple deadlines and work independently, define problems as they arise, and work through them. 
• Demonstrate problem-solving skills, information gathering, research, alternatives analysis, applying creative solutions to unique and/or immediate issues.   

Preferences

• Experience 1+ years in Healthcare or pharmaceutical industry experience. 
• Experience in member support role. 
• Experience 1+ years of customer service experience and solving customer problems 
• Experience in call center-handling inbound calls and making outbound calls. 

LucyRx is an independent, next-generation pharmacy benefit manager (PBM) redefining prescription care. Fueled by innovation and decades of leadership experience, LucyRx delivers better outcomes through its integrated specialty network, formulary marketplace, and next-day home delivery solutions. Powered by its proprietary AI platform, LucyIQ™, the company provides real-time insights that support evidence-based clinical decisions, clear pricing, and exceptional service from U.S.-based pharmacy technicians. Partnering with more than 60,000 pharmacies, LucyRx serves over 1,200 clients nationwide.

We offer competitive pay and benefits, and are open to discussing compensation that reflects the value you bring to our team.