Golf Shop Associate Outside Services en Auroragov

JOB LOCATION

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

We are seeking a Golf Shop Associate to join our team, which is part of the Parks, Recreation, and Open Space Department.

If you view customer service as the ultimate hole-in-one, where every interaction is an opportunity to make someone's day, we need you on our team. This role is more than just working in a golf shop; you are the Director of First Impressions for our city-owned course.

Forget the complex terminology and focus on the fundamentals: the customer experience must always be the priority if we want to be successful. The ideal candidate possesses a genuinely friendly nature and a service-oriented attitude—you genuinely want to help customers feel welcome and appreciated. You also understand that, as a government employee, it is our job to serve the public.

When things get stressful, you handle it like a seasoned pro draining a clutch three-footer—with a calming influence and tact. You also have an open mind and can look at situations from multiple perspectives to creatively solve problems.

Daily, you will perform functions associated with our operations, primarily focused on assisting golfers with check-in and making reservations. You will help keep the flow of play running smoothly on the course, and occasionally, you may assist with outside service duties when needed.

The hiring salary is $16.00/hour. 

This job announcement is to collect applications from candidates for current and future Golf Shop Associate Outside Services positions. Applicants will be contacted only when a position need is identified, and qualifications match the position's needs.

This position is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act. 

Performs a variety of manual and skilled functions associated with daily golf shop outside services at one of the city-owned golf courses.  The primary focus of the position is making sure all outdoor amenities and services are provided to customers in a professional manner aimed at maximizing the overall customer experience.  The Golf Division operates the courses as a division of the Parks, Recreation, and Open Space Department.

PRIMARY DUTIES & RESPONSIBILITIES  

• Assist customers with inquiries and create a welcome environment
• Keep staging area stocked with carts and ensure used carts are removed and cleaned
• Monitor driving range and ball machine to ensure proper setup and sufficient supply of clean range balls
• Operate range picker when range ball supplies are running low or when necessary to do a clean pick
• Pick up trash around clubhouse and out on course when required
• Ensure water coolers on course have sufficient supply of clean drinking water
• Provide marshaling services to monitor flow of play on course and address problem situations
• Provide starter services on first tee to ensure timely start of all scheduled groups
• Maintain communication with pro shop to address any operational issues that need addressed
• Provide support for various tournaments, league, or other special event activities
• Performs other duties as assigned

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: 

• No minimum requirement

Experience: 

• No minimum requirement

Preferred Qualifications:

• Previous experience and knowledge about the game and preferably experience in a golf-related job

Knowledge:

• Previous knowledge of the game is preferred

Skills:

• Good interpersonal skills that allow for friendly interactions with the public and employees
• Good communication skills, both oral and written

Abilities: 

• Ability to establish and maintain effective working relationships with employees at all levels ofthe organization
• Ability to handle sensitive situations with tact and diplomacy
• Ability to solve problems, negotiate, and handle stressful situations in a positive manner

Licenses and Certifications Required: 

• Colorado Driver’s License

WORKING CONDITIONS

Essential Personnel:

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel

Physical Demands:

• Medium work that involves lifting/carrying no more than 50 pounds with or without assistance
• Continuous standing and walking
• Frequent pushing, pulling, bending, lifting, carrying, stooping
• Speech communication and hearing to maintain communication with employees and citizens
• Hand/foot/eye coordination for operation of radios, golf carts, range equipment and cleaning equipment

Work Environment:

• Works primarily outdoors in varying weather conditions with access to shelter when necessary

Equipment Used:

• Will operate golf carts regularly.  Potential for operating range ball picker, ball washer, ball machine and radios
• Depending on tee sheet software, potential for utilizing iPad type device to assist in tracking customer flow  
• This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. 

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.  

Employment references will be conducted on finalists for City of Aurora vacancies.