- Professional
- Oficina en Dallas
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for overseeing a unit or section of a segment for a site, region, or product line within the bank's internal operations. Key responsibilities include supervising day-to-day activities of employees, such as resolving problems and executing transactions. Job expectations include motivating, coaching, mentoring, developing, and leading employees through change to achieve optimal performance results.
Team Overview:
Support Services, part of Global Human Resources, provides Bank of America businesses with the products or services they need, while providing meaningful, sustainable employment to persons living with disabilities. Their high quality, competitively priced, offerings include:
Fulfillment
Manual package assembly
Customer document print, insert & mail
Graphic arts and printing
T-shirt and apparel screen printing
Data Entry
Electronic categorization of consumer documents
ATM compliance validation
Inventory Management
Warehouse storage
Distribution services
As a winner of multiple awards, including the prestigious New Freedom Initiative Award from the U.S. Department of Labor, Support Services represents Bank of America's ongoing commitment to social responsibility, inclusion, and the removal of barriers for people living with disabilities.
This position is a Team Lead role supporting Data Entry and Fulfillment.
Responsibilities:
Ensures quality and mitigates risk
Meets strict established SLAs
Fosters an environment that promotes employee development and Operational Excellence through mentorship and sharing constructive feedback
Oversees day-to-day activities and applies judgment during decision making, ensuring operations are carried out in an appropriate and cost-effective manner
Reviews operational processes and works with key partners to escalate ideas that drive efficiencies
Develops strategic direction, goals, and performance metrics for the team
Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment
Required Qualifications:
Proven leadership experience
Workflow management experience
Experience with Microsoft Office suite (Word, Excel, Outlook, and PowerPoint)
Strong organization, time management, delegation and critical thinking skills
Solid written/verbal communication skills with ability to communicate at all levels of the organization and business partners
Strong analytical and problem-solving skills with attention to detail, accuracy, and follow-up
Ability to influence and champion change to ensure employee adoption
Must demonstrate “self-starter” behaviors, a willingness to help others, and able to work with minimal supervision in a high-profile position
Ability to work effectively in a time sensitive environment
Ability to analyze day-to-day work to identify opportunities to streamline and improve efficiencies; escalate to management as needed
Proven ability to effectively manage competing priorities
Desired Qualifications:
2 or more years of management experience
Proven ability to manage, mentor, and coach for success
Experience working with people with disabilities
Solution Center workflow experience
Working knowledge of Share Point
Experience working electronic data management
Skills:
Coaching
Customer Service Management
Planning
Prioritization
Result Oriented
Business Operations Management
Leadership Development
Performance Management
Process Performance Measurement
Relationship Building
Client Management
Process Management
Risk Management
Talent Development
Shift:
1st shift (United States of America)Hours Per Week:
40 Solicitar ahora
