Conference Services Manager en Four Seasons

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

OUR VISION:

We are New York’s Luxury Lifestyle Icon.

OUR MISSION:

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

OUR PURPOSE:

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES:

We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for Conference Service Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Conference Service Manager, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Regional Commercial Director for New York Downtown.

WHO YOU ARE:

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Conference Service Manager, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

BASIC PURPOSE:

Coordinates all requirements for various conference groups booked by the Sales Department.  Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process.  Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction.

ESSENTIAL FUNCTIONS:

• Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs. (25%)
• Coordinate with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues. (3%)
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. (25%)
• Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events. (10%)
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings. (10%)
• Comply with Four Seasons standards for conference services, while working harmoniously and professionally with co-workers and planning committee. (5%)
• Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel. (2%)
• Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate. (10%)
• Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments. (5%)
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. (5%)

NON-ESSENTIAL FUNCTIONS:

Assist with all guest inquires within the sales and catering department, including assistance with high telephone volume and walk-in site inspections. Assist Conference Services Department as required, particularly during large group movements Mentor and develop Administrative staff for future career growth. Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc) Provide input for the weekly forecast

KNOWLEDGE AND SKILLS:

• Education: Bachelor’s Degree / CMP Certification preferred
• Experience: 2 to 3 years experience directly related to hotel conference services.
• Skills and Abilities:     
  • Excellent reading, writing & oral proficiency in the English language.
  • Good organizational skill.
  • Attention to detail.
  • Ability to multitask
  • High level of creativity
  • Ability to work long and irregular hours, weekends, and evenings.
  • Able to negotiate, organize, delegate & work under pressure
  • Basic knowledge of audio-visual equipment and Internet technology – helpful
• Travel required: None
• Hours required: Eight hour shift; scheduled days and times may vary based on need.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://twitter.com/fsnydowntown  

https://www.facebook.com/FourSeasonsHotelNewYorkDowntown  

We look forward to receiving your application

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Salary Expectation - $83,000-$87,000

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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