Patient Service Representative - Outpatient Rehab (Per Diem) en St. Vincent's Medical Center

%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;%22%3EWork where %3C/span%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Cstrong%3Eevery moment matters%3C/strong%3E%3C/span%3E%3C/b%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;%22%3E.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;%22%3EEvery day, more than 40,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.%26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:8.25pt;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;%22%3E%3Cspan style=%22mso-color-alt:windowtext;%22%3EHartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:8.25pt;vertical-align:middle;%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3EPosition Description%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22font-family:Arial;line-height:normal;margin-bottom:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3EWe are seeking a Patient Service Representative for our Outpatient Rehab Clinic in Monroe, CT%3C/strong%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22font-family:Arial;line-height:normal;margin-bottom:0in;margin-top:0in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22font-family:Arial;line-height:normal;margin-bottom:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:%27Calibri%27,sans-serif;font-size:11.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%27Times New Roman%27;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E%3Cstrong%3EOur Outpatient Rehab Clinic in Monroe, CT is connected to our Hartford Healthcare Urgent Care center.%3C/strong%3E%3C/span%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%27Times New Roman%27;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;mso-spacerun:yes;%22%3E%3Cstrong%3E%26nbsp; %3C/strong%3E%3C/span%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%27Times New Roman%27;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E%3Cstrong%3EIt is part of a multidisciplinary team of medical, rehabilitation, and wellness professionals dedicated to improving the health of all patients.%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-right:-.9pt;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;%22%3EThe Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;%22%3EResponsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensures patients have been cleared for Rehab Outpatient office visits.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:11.0pt;%22%3EThe Patient Service Representative performs a variety of secretarial, billing and clerical duties to include: utilizing the electronic medical record (EMR) to schedule follow up and specialty appointments and process patient charges, coordinating referrals, preparing the proper paperwork and collecting pertinent patient information, answering phones, performing other related duties as assigned.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EProvides administrative support to the office staff.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3ERequires understanding of Rehab procedures, and patient history requirements for Rehab procedures.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3EResponsibilities%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22mso-list:l0 level1 lfo1;tab-stops:99.0pt;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:11.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:11.0pt;%22%3EGreets and registers arriving patients, completes registration forms and verifies insurance%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3Cspan style=%22mso-fareast-font-family:Calibri;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:11.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:11.0pt;%22%3EAnswers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;tab-stops:99.0pt;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:11.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:11.0pt;%22%3EProvides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;tab-stops:99.0pt;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:11.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:11.0pt;%22%3ECollects co-payments and office charges as needed and explains office payment billing policies to patients%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;tab-stops:99.0pt;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:11.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:11.0pt;%22%3ESchedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.)%3Cspan style=%22mso-fareast-font-family:Calibri;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;tab-stops:99.0pt;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:11.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:11.0pt;%22%3ESchedules follow-up appointments and completes the necessary requisition forms and pre-cert exams%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;tab-stops:99.0pt;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:11.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:11.0pt;%22%3EDefines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;tab-stops:99.0pt;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:11.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:11.0pt;%22%3EReconciles billing and co-pays; refers payment and insurance problems to Billing Department%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:11.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:11.0pt;%22%3EKeeps and maintains inventory of office or clinical supplies; maintains an orderly reception%3Cspan style=%22mso-fareast-font-family:Calibri;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:11.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:11.0pt;%22%3EProvides back-up support to other front desk staff and performs other related duties in support of efficient operations of the site%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:11.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:11.0pt;%22%3ECollaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E

·         High school diploma or equivalent required; Associates' or Bachelor’s degree in a clinical or business field preferred.

·         1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.

·         Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits

·         Bilingual (highly preferred)

 

We take great care of careers. 

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.

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