- Professional
- Oficina en Orlando
Position Summary:
Under general supervision, in accordance with established policies and procedures, preserves the Credit Union’s assets by controlling delinquent accounts, collecting delinquent loans, mortgages, visas and /or recovering collateral. Assist with department training and development of written procedures.
Essential Functions & Additional Responsibilities
- Contacts members to resolve delinquencies or takes other appropriate collection actions while maintaining a tactful and resourceful manner to maintain a positive relationship. Uses various systems to document, skip trace, and track delinquency. Handle call back request from members and internal departments. Prepare hardship package for Loan Committee.
- Maintain accurate, complete and timely records of all contact made and action taken on each delinquent account.
- Perform clerical requirements such as posting payments and letter communications including but not limited to required repossession notifications.
- Meets regularly with Collections Manager or Assistant Collection Manager to review collection results and to obtain recommendations on complicated or difficult accounts.
- Cross trains in other areas or departments and performs other job related duties as assigned.
Education:
- High school diploma or G.E.D.
Experience:
- 1-3 years of experience in lending or collections with good knowledge of the Fair Debt Collection Act, TCPA, Fair Lending, Litigation process, Bankruptcy and Repossession.
Other Skills:
- Experience with Microsoft Word, Power Point, Excel and Outlook
- Strong oral and written communication skills are essential to the position
- Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
