Service Manager en Lightfoot Mechanical

About Us:

Lightfoot Mechanical only hires the best and our customers appreciate us for that.  We have been in the Weatherford, TX community for 40 years and continue to grow.  Do you want to be a part of a team that appreciates you, supports you, and wants to inspire you to continue to grow and learn?  People come to us looking for a job and stay because they find a fulfilling career, the potential to grow, and opportunities to excel. 

Key Responsibilities:

• Lead, motivate, and manage a team of service technicians, providing guidance, training, and support to ensure optimal performance and professional development.
• Oversee daily service operations, including scheduling, dispatching, and coordination of technicians, to ensure timely and efficient delivery of services.
• Monitor and track service requests, ensuring accurate documentation, prioritization, and resolution of issues in compliance with company policies and industry standards.
• Conduct regular inspections and quality control checks on completed service work to ensure adherence to specifications, safety standards, and customer satisfaction.
• Develop and implement preventive maintenance programs to maximize the lifespan and efficiency of our systems, while minimizing downtime and costly repairs.
• Collaborate with other departments, such as sales and installations, to coordinate project requirements, provide technical expertise, and ensure seamless service delivery.
• Manage inventory levels of parts, equipment, and supplies, ensuring adequate stock levels and timely replenishment to support service operations.
• Stay updated with industry trends, technological advancements, and regulatory changes in the field, and implement best practices to enhance service offerings and ensure compliance.
• Handle customer escalations, resolving issues promptly and maintaining strong relationships with clients through effective communication and exemplary service.
• Prepare and analyze service reports, financial data, and performance metrics, providing regular updates to senior management and recommending strategies for improvement.

Qualifications:

• Proven experience in the trade industry, with a strong background in service and maintenance.
• Proven experience in a supervisory or managerial role, demonstrating effective leadership, team management, and the ability to drive results.
• In-depth knowledge of the trade, including installation, maintenance, troubleshooting, and repair techniques.
• Strong understanding of safety regulations, codes, and compliance standards within the industry.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.
• Outstanding communication and interpersonal skills, with the ability to interact with clients, technicians, and other stakeholders in a professional and customer-oriented manner.
• Proficient computer skills, including experience with Service Titan software and Microsoft 365.
• Valid driver's license and clean driving record.

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Why You’ll Want to Work Here:

• Core values that we live every day – Safety, Integrity, Community Centered, Innovation, and Grit.
• Performance Pay directly tied to results 
• Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors
• We invest in your future – leadership training that directly results into bigger career opportunities
• Learn on the job – continuous education stipends available

Lightfoot Mechanical is a leader of residential HVAC, plumbing, and electrical service in Weatherford, TX. Our goal is to be the homeowner's first and only call for all of their home services needs.  

Lighfoot Mechanical is part of a platform owned by Legacy Service Partners.  LSP exists to serve their Partners and fuel their success. Their role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. They do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies with over $5bn of assets under management, and ZBS Partners, a leading roll-up incubator.

Lightfoot Mechanical is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.