Customer Care Representative (6 Month Contract) en Fresh Start Foods
Fresh Start Foods · Richmond, Canadá · Onsite
- Junior
- Oficina en Richmond
Join one of the BEST teams in the Industry
At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.
We are seeking individuals:
- Who are customer centric
- Who are able to deliver on their commitments
- Who value individual excellence and collective performance
- Who care and give back - sustainable agriculture, the environment, corporate citizenship
- Who go above and beyond to provide options for our customers
- Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience
Position Overview
This position will focus on retail customers, responsible for taking and entering orders and addressing customer inquiries and quality issues or concerns, liaising with production, outside sales, purchasing & shipping regarding customer requirements. Processing invoices, labels, delivery logs, and credit memos. This role will focus on customer service and a constant desire to help solve our customers' issues.
Position: 6 month contract.
Schedule: Monday to Friday, and Holidays as required. 8:00am to 4:30pm.
Salary: Between $43,000-45,000 per year, dependent on experience.
Duties and Responsibilities
Answering the telephone, emails, and handling customer calls accordingly
Processing orders & liaising with internal departments
Administration duties - emailing weekly price lists, running reports, communicating product shorts, arranging outside carriers
Create delivery logs & assist with customer delivery routing
Orchestrate complaint resolution and assist the sales staff
Perform various administration duties required to support the customer care team, including statutory holiday coverage.
Required Skills and Qualifications
Must have excellent customer service skills.
Strong listening skills - understand and reflect accurately on the message
Computer literacy, including the application of Google Docs & Sheets, MS Excel, and MS Word. etc.
Very good organizational and multitasking combined with initiative and flexibility.
Effective communication in an open and direct manner; conveys information clearly and concisely, with strong written and verbal communication skills. Strong phone etiquette is required.
Bilingual would be considered an asset
Fresh Start Foods offers a range of benefits, including:
Employee Family Assistance Program
Opportunities for career advancement
Employee Recognition Programs
Company-sponsored events (Family Picnic, Staff Celebration, BBQs)
Training opportunities
Full-time hours
A team-oriented work environment
We thank all applicants for their interest, however only those selected for the next stage will be contacted. Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to:
For Jobs in British Columbia
For Jobs in Ontario
Use the words “Accommodation Request” in your subject line.
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