HR Benefits and Compliance Specialist en THE VILLAGE NETWORK

Who We Are and Why Work at The Village Network

Who We Are:

Since 1946, we’ve been providing compassionate treatment to support the behavioral, physical and emotional health of children and families, where the needs of each child are individually assessed and dynamic treatment plans are specifically designed to properly transition them from disruptive to permanent, stable environments. Our services include community-based services, residential treatment, and treatment foster care programs throughout our locations in central and northeast Ohio and West Virginia.

Working at The Village Network:

• The Village Network prides itself on a Culture of Care: Come be a part of the mission and a member of a team that has a passion for what they do and the people they serve.
• Excellent safety record and training program. The Village Network utilizes Collaborative Problem Solving along with The Neurosequential Model of Therapeutics to addresses the individual needs of youth and their families.
• Competitive salaries and great benefits including a 403(b) plan with both a 5% company contribution and 50% match of the first 7% after 1 year of service.
• 232 hours (YES 29 DAYS!) of PTO offered in the first year in addition to 6 paid holidays for fulltime employees with potential for PTO buy back for unused time.

EMPLOYEES MATTER AT TVN!!

• TVN paid out a 6% annual salary bonus and over 80 hours of PTO buyback this fiscal year and has a 12-year history of providing annual bonus and PTO buybacks!
• TVN offers a generous retirement contribution and contributed nearly $1.5 million into employee 403(b) accounts this fiscal year!
• Advancement Opportunities: The Village Network is a growing organization and we aim to promote from within.

Summary, Job Description, and Qualifications

Job Title:                                 HR Benefits and Compliance Specialist

Reports To:                             HR Supervisor- Benefits and Leave Management

Direct Reports:                       None

FLSA Status:                          Exempt, Administrative

Summary:
This role provides compassionate, inclusive, and trauma-informed support to employees by managing benefits, HR systems, onboarding, wellness, and compliance programs. The HR Benefits and Compliance Specialist plays a key role in promoting a workplace culture grounded in empathy, transparency, and employee well-being. This position also assists the HR Supervisor- Benefits and Leave Management in navigating this role by proactively identifying opportunities to streamline tasks, share responsibilities, and build sustainable systems.

Essential Tasks, Duties, and Responsibilities:

• Serve as a primary point of contact for employee benefits enrollment and related inquiries. Ensure communication is clear, accessible, and delivered in a supportive manner that honors employee privacy and needs.
• Manage the end-to-end process of benefits enrollment and life event changes, maintain internal wellness programs, and process internal benefit requests outside of HRIS system (e.g. EAP, LSA, Teladoc, and others) Provide timely, empathetic, and solution-oriented responses to employees.
• Facilitate benefits-related portions of employee onboarding, including guidance on navigating the HRIS and vendor portals. Ensure employees feel welcomed, supported, and well-informed.
• Administer FMLA/ADA processes in a trauma-informed and compliant manner, recognizing the sensitivity and confidentiality of medical and personal leave circumstances.
• Maintain and update employee records and benefits data within HRIS and other databases, ensuring accuracy, confidentiality, and trust.
• Process vendor invoices monthly as well as other miscellaneous invoices ensuring accuracy and timeliness; generate reports; identify efficiencies that reduce administrative burden and support overall organizational effectiveness.
• Support administrative safety processes by collaborating with internal committees, coordinating workers’ compensation documentation, and identifying safety improvements in alignment with wellness and psychological safety standards.
• Assist with internal and external audits by gathering documentation in a timely, organized, and trauma-sensitive fashion.
• Support the HR Supervisor- Benefits and Leave Management in ensuring regulatory compliance (e.g., ADA, EEO, ERISA, FLSA, FMLA) and contribute to the review and revision of policies and procedures with a trauma-informed lens.
• Promote inclusion, equity, and belonging in all HR functions. Proactively listen to staff concerns and collaborate on solutions that reflect mutual respect and shared accountability.
• Provide day-to-day administrative support to the HR Supervisor- Benefits and Leave Management and HR team, including assisting with research, special projects, and operational improvements.
• Identify and implement administrative efficiencies that support the HR Supervisor- Benefits and Leave Management in managing workload effectively.
• Maintain thorough documentation, logs, forms, and internal HR records as needed with attention to detail and data integrity.
• Deliver exceptional internal and external customer service with a focus on building trust and maintaining supportive employee relationships.
• Perform general HR administrative functions including scanning, filing, data entry, correspondence, supply management, and mail distribution.
• Fulfill additional duties and support other team members and leadership as needed.

Knowledge, Skills, and Abilities:

• Associate’s degree in human resources, Business Administration, or related field; or minimum of 2 years relevant HR experience.
• CEBS, PHR and/or SHRM-CP certification is preferred but not required.
• Demonstrates empathy, discretion, and cultural humility when working with confidential and sensitive matters.
• Ability to manage multiple priorities, problem-solve collaboratively, and meet deadlines while remaining grounded in compassion and clarity.
• Strong communication skills—both oral and written—with an emphasis on inclusive, non-judgmental, and people-centered interactions.
• Familiarity with HRIS and ATS platforms, with ability to learn new systems and processes quickly.
• Demonstrated proficiency in Microsoft Office Suite and general technology platforms.
• Approachable, supportive, and highly service-oriented; committed to co-creating a safe and empowering employee experience.
• Able to take initiative, think critically, and work independently within defined procedures.
• Must maintain a valid Ohio driver’s license and be insurable per agency policy. Occasional travel to multiple sites is required.

Physical Requirements:

• Occasionally move about inside the office to access equipment and supplies.
• Regularly operates a computer and other standard office equipment.
• Ability to communicate (orally and written) with all levels of personnel, internal and external to the company. 
• Occasionally bends, lifts (up to 20 lbs.), or moves office items and materials.

Check out our website to learn more about The Village Network https://thevillagenetwork.org/ and visit the Careers page to explore additional opportunities and check out our benefits brochure.