Student Account Coordinator Refunding en Webster University

Responsibilities for this position include performing a variety of advanced accounting/clerical operations requiring the application of accounting/business office practices, policies, and procedures. The incumbent will identify and solve complex problems using analytical and problem-solving abilities. Uses independent judgment within established parameters. Maintains confidentiality regarding all matters pertaining to the Business and Finance Division. Reports to the Assistant Bursar, Third-Party Billing & Refunds.

• Administers electronic and check refund processes while ensuring compliance with Title IV, and other third-party contract regulations.
• Analyze all complex credit balance accounts that fail automated process, validating that the process is working as programmed. As well as assisting with VA account audits in order to process VA refunds.
• Examines and processes appropriate paperwork related to third party billing; communicates with university personnel related to tuition assistance/direct bill forms, balances and account activity, financial aid, registration, and billing issues.
• Evaluates tuition account balances and financial aid to determine eligibility of credit balance refunds. Playing an important role in the handling of BankMobile and manual check refunds.
• Analyzes student accounts to determine balances and account activity. Communicates with parents and students related to billing and collection, financial aid, and registration processes and policies under FERPA guidelines.
• Post and take action on all Refund Partner electronic returned refunds.
• Generate financial clearance letters and holds for balances due on all third-party (payment option) student accounts.
• Supports the office with other team functions.
• Maintains a Standard Operating Procedure Manual for all duties. 
• Any one position may not include all of the duties listed, nor do the examples necessarily include all of the duties performed.
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