Director, Security & Operations en Grammy

WHO WE’RE LOOKING FOR

The Director, Security & Operations provides strategic leadership and long-term vision for the GRAMMY Museum’s core operational functions, including security, facility management, and operational stability. This role ensures the Museum operates at the highest standards of safety, service, and operational excellence—safeguarding people, property, and reputation while delivering a world-class visitor experience.

As the head of Security & Operations, you will partner across all departments to anticipate future needs, strengthen infrastructure, and advance operational innovation. You will set the strategic direction for safety, security, emergency preparedness, and facility management, ensuring that all programs, systems, and policies reflect best-in-class practices and compliance with applicable regulations.

WHAT YOU’LL DO

Strategic Leadership & Planning

• Develop and execute a forward-looking operational strategy that aligns with the Museum’s mission, visitor experience goals, and long-term growth plans.
• Lead strategic planning for security, safety, facilities, and operational efficiency, including capital improvements and sustainability initiatives.
• Provide thought leadership and recommendations to senior leadership on risk management, security trends, and operational innovations.
• Define performance metrics and outcomes to measure the effectiveness of operational programs and drive continuous improvement.

Safety, Security & Risk Management

• Oversee enterprise-level security and emergency management programs, ensuring preparedness, resilience, and compliance with all safety regulations.
• Establish and maintain proactive risk assessment frameworks to anticipate and mitigate threats to staff, visitors, collections, and facilities.
• Serve as the Museum’s primary liaison with law enforcement, fire, life safety, and emergency management agencies to ensure seamless coordination and response readiness.
• Champion a culture of safety, awareness, and accountability across all levels of the organization.

Operations & Infrastructure Oversight

• Provide executive oversight of building operations, mechanical systems, and technology infrastructure to ensure reliability, sustainability, and visitor comfort.
• Guide facility maintenance and construction projects, ensuring alignment with organizational priorities, timelines, and budgets.
• Oversee vendor relationships and service contracts, ensuring strong performance, fiscal responsibility, and alignment with institutional standards.

Leadership & Collaboration

• Lead, inspire, and develop the Security & Operations teams, fostering professional growth, operational excellence, and a culture of respect and inclusion.
• Partner with the Guest Experience and Programs teams to integrate operational strategy with the Museum’s visitor and programmatic goals.
• Collaborate with People & Culture and senior leadership to shape policies that promote workplace safety, accessibility, and employee well-being.
• Represent the Museum’s operational interests in strategic planning, capital projects, and cross-department initiatives.

SKILLS & EXPERIENCE

• Bachelor’s degree.
• 10 to15 years of experience in museum security and/or operations with 5+ years in a leadership position.
• Proven performance in managing all phases of building operations and security, including complex electronic security, mechanical and HVAC systems.
• Demonstrated experience working with Board Members, industry leaders and supporters, artists, and special guests.
• Expert level knowledge of fire/life/safety systems and protocol. Working knowledge of laws and regulations related to security operations.
• A high level of professionalism with the ability to manage a range of people, needs, and high-pressure scenarios.
• Strong interpersonal and conflict resolution skills with the ability to foster a safe and positive workplace culture.
• A sincere love of music, customer service, and engagement.
• Ability to build and manage a growing team of employees, contractors, and vendors.
• Understanding of changing industry norms, safety and security trends, and best practices in the museum space, both onsite and remote.
• Strong familiarity with OSHA, fire/life safety regulations, and other applicable compliance standards.
• Exceptional communication skills, including written, verbal, and presentation abilities.
• Ability and eagerness to thrive in a fast-paced environment with many competing priorities.
• Ability to work weekends, evenings and holidays as needed.

PHYSICAL DEMANDS FOR CERTAIN ROLES

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.

The employee will be required to lift and/or move up to 60 pounds.

SALARY AND BENEFITS

The starting salary for this position is $95,600 to $106,500 per year, benchmarked against industry standards. Salaries for positions required to be in specific geographic locations reflect the corresponding labor market. 
 
The actual offer extended will depend on the candidate's experience, qualifications, and the role's requirements and will include our comprehensive benefits package (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more). Click here for an overview of our company benefits.

Explore our career opportunities to join a team that values creativity, innovation, and diversity. 

ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES

GRAMMY MUSEUM

The GRAMMY Museum is a nonprofit organization dedicated to celebrating and exploring music from yesterday and today to inspire the music of tomorrow through music preservation, education, exhibitions, and public programming and aims to create a world in which shared love of music sparks curiosity, creativity, and community. Programs include GRAMMY in the Schools education programs that are offered year-round for students, teachers, and schools throughout the United States. 

RECORDING ACADEMY

The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music's history while investing in its future through the GRAMMY Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards—music's only peer-recognized accolade and highest achievement. As the world's leading society of music professionals, we work year-round to foster a more inspiring world for creators.

LATIN RECORDING ACADEMY

The Latin Recording Academy is an international, membership-based organization comprised of Spanish- and Portuguese-speaking recording artists, musicians, songwriters, producers and other creative and technical recording professionals. The organization is dedicated to improving the quality of life and cultural condition for Latin music and its makers. In addition to producing the Latin GRAMMY Awards to honor excellence in the recorded arts and sciences, The Latin Recording Academy provides educational and outreach programs for the Latin music community either directly or through its Latin GRAMMY Cultural Foundation.

LATIN GRAMMY CULTURAL FOUNDATION

The Latin GRAMMY Cultural Foundation is a charitable organization established by the Latin Recording Academy in 2014. The organization is dedicated to creating opportunities for the next generation of Latin music creators through scholarships, educational programs, grants, and access to creators and industry executives.

MUSICARES

A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people. A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues. Through the generosity of our donors and volunteer professionals, our dedicated team works across the country to ensure the music community has the resources and support it needs.

EQUAL OPPORTUNITY

The Recording Academy, its affiliates, and the music industry have a strong culture of inclusion and respect for everyone. The Recording Academy makes intentional, courageous, and principled decisions for stronger business outcomes and ensures that all creators and professionals live and work in a fair and safe environment. It is the Recording Academy's policy to provide equal employment opportunities for all applicants and employees. The Recording Academy does not discriminate on the basis of race (nor traits historically associated with race, including, but not limited to hair texture and protective hairstyles), color, religion (including religious dress and grooming), creed, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information or any other characteristic protected by law. The Recording Academy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Recording Academy. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, access to benefits and training, recruitment, hiring, transfer, and social and recreational programs.