Support Operations Specialist — Product & Technical Escalations (German or French) en Bumble Inc.
Bumble Inc. · Austin, Estados Unidos De América · Hybrid
- Professional
- Oficina en Austin
Inclusion at Bumble Inc.
Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.
In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).
Introduction
At Bumble Inc., we’re on a mission to build a world where healthy and equitable relationships thrive — in love, in friendship, and in community. Our Customer Experience (CX) team plays a key role in that mission, ensuring every member interaction reflects our values of empathy, respect, and connection.
As a Support Operations Specialist (Product & Technical Escalations), you’ll manage Tier 2 (T2) product and technical escalations, troubleshoot issues, and collaborate with Product and Engineering to ensure a seamless member experience. You’ll investigate bugs, identify trends, and serve as a bridge between our members and internal teams — helping to make Bumble’s platforms safer, smoother, and more reliable every day.
This role is based in Austin, TX, and follows a follow-the-sun global coverage model, meaning your schedule may include weekends or holidays (with replacement time off during the week).
Please note: We are unable to offer visa sponsorship for this role. Candidates must have valid authorization to work in the United States.
IntroductionAt Bumble Inc., we’re on a mission to build a world where healthy and equitable relationships thrive — in love, in friendship, and in community. Our Customer Experience (CX) team plays a key role in that mission, ensuring every member interaction reflects our values of empathy, respect, and connection.As a Support Operations Specialist (Product & Technical Escalations), you’ll manage Tier 2 (T2) product and technical escalations, troubleshoot issues, and collaborate with Product and Engineering to ensure a seamless member experience. You’ll investigate bugs, identify trends, and serve as a bridge between our members and internal teams — helping to make Bumble’s platforms safer, smoother, and more reliable every day.This role is based in Austin, TX, and follows a follow-the-sun global coverage model, meaning your schedule may include weekends or holidays (with replacement time off during the week).Please note: We are unable to offer visa sponsorship for this role. Candidates must have valid authorization to work in the United States.
Location
This role is based in Austin.
We have a hybrid work style and ask that employees live within commutable distance of the office. The in-office schedule is based on the team's needs.
Please note: We are unable to offer Visa sponsorship at this time
Global benefits
Maven Fertility
We offer a $10,000 lifetime benefit opportunity to all employees and their partners around the world. This benefit can be used to support your reproductive journey - from abortion care and related travel costs to fertility treatment, egg-freezing, adoption, surrogacy, and more.
Family & compassionate paid leave
Family leave to support you and your loved ones when needed (including victims of domestic abuse or violent crime).
26 weeks parental leave
26 weeks paid leave for the primary caregiver following the birth, adoption, surrogacy or foster care of a child. The secondary caregiver will also receive 26 weeks paid leave after 1 year of employment.
Unlimited paid time off
Take the time you need when you need it.
Company-wide week off
Once a year, we have a company-wide week off (some teams need to continue working, and they will be offered alternative time off instead).
What You’ll Do
Must Haves
Nice to Haves
Location
About Us
Bumble Inc. is the parent company of Bumble, Badoo, Bumble For Friends, and Geneva. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date), friendship (Bumble For Friends) and professional networking (Bumble Bizz). Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products. Bumble For Friends is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections. Geneva is a group and community app for people to connect based on shared interests.
AI in Bumble Hiring
At Bumble, we may use AI tools to support parts of our recruitment process — such as helping us record, transcribe, and summarize conversations, and supporting job alignment by comparing resumes and job descriptions to highlight skills and potential roles that may be a good match. These tools help us work more efficiently and stay focused on you during our conversations. Importantly, all hiring decisions are made by people. AI is used only to support our team’s efficiency and improve the candidate experience — not to evaluate or decide on your candidacy. Participation in AI-supported interviews and conversations is completely voluntary and will not impact your candidacy. If you’d prefer to opt out, simply let your recruiter or interviewer know at the start of a call, or anytime during the interview or conversation. Summaries and related data are retained only as long as needed in line with our internal data retention policies. If at any point you’d like a transcription or summary deleted, please contact your recruiter directly.
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