Senior Client Success Manager, TV Publishers en VideoAmp Careers Website

VideoAmp is on a mission to create the best employee and workplace experience where people can bring their whole self to work everyday.  We believe that accomplishing something great requires a special group of people who work hard, drive results and have a blast while doing it - people who challenge the status quo and embody our values.  People who say “I’ll find a way” instead of saying “it can’t be done.”

At VideoAmp, we believe in challenging advertising paradigms to maximize value for clients. We do this by enabling companies to execute on business outcomes across their media investment instead of more traditional media metrics. VideoAmp is the software and data solutions company powering the convergence of linear TV and digital video advertising. Our solutions connect linear TV viewership with addressable data assets to benefit the marketing and media industries. This enables marketers and content owners to holistically plan, transact, and measure deduplicated audiences across digital video, OTT, connected and linear TV advertising.

The Role:

LOCATION: NYC (Hybrid)

SUMMARY:
The Manager of Client Success, TV Publishers will lead a team of Strategic Client Development Managers who support VideoAmp’s TV Publisher clients in driving adoption and engagement with VideoAmp solutions. You are process driven, results oriented, technical account management experience, and passionate about delivering undeniable service to customers.  You have established experience and knowledge of Media Industry technical platforms, workflows, and partners.  You have a proven track record in delivering against revenue goals, deepening product and partner solutions across client relationships, and developing and growing high performing teams. 

DUTIES AND RESPONSIBILITIES:

• A deep understanding across the media industry and the technology that supports it across media partnerships, measurement systems, and workflows
• Effectively develop relationships across multiple teams within large media companies like NBCU, Viacom, and Discovery and a track record of growing solution adoption and engagement
• Ability to partner with media companies technical, product, and data teams to onboard and scale VideoAmp solutions
• Builds strong relationships and credibility with internal (product, engineering, sales) and external stakeholders (sales, research, operations).
• Works with enterprise sales and account management to build thorough account plans and define measurable goals to track success. 
• Performs other related duties as assigned by management.

Required Experience/Skills:

• 3 - 5  years of management experience 
• 5+  years of experience working in the linear/digital space or measurement/ad tech company 
• Strong understanding of client success and the skills required to scale a successful team
• Strong ability to prioritize responsibilities and deliverables 
• Experience with developing on-boarding programs and materials 
• Ability to quickly address challenges and propose value driving solutions
• Implements and reviews processes to ensure excellent client experience 
• Effectively works with cross functional teams (sales, product, engineering, strategy, data and analytics) 
• Excellent presentation skills (verbal and written)
• The ability to provide timely and direct feedback to team members
• Previous experience directly managing clients 

Desired Experience/Skills:

• Thrives in a demanding, fast-paced environment. Adapts quickly and drives results despite frequent and significant operational changes.
• Passion for media and the future of the industry
  
  
  

What We Offer

This position pays between $86,000 - $105,000 + Commissions + Equity + Benefits. The actual compensation offer will be determined by a number of factors, including, but not limited to, applicant's qualifications, skills, and experience.

• Discretionary and flexible paid time off
• In addition to standard US holidays off, VideoAmp employees also partake in Spring, Summer and Winter breaks
• Comprehensive medical, dental, and vision benefits for you and your dependents - including multiple options fully covered by VideoAmp
• Unlimited financial wellness sessions with Origin financial advisors
• 401k Plan with matching
• HSA & FSA
• Commuter Benefits
• Cell Phone Reimbursement
• Paid Maternity and Parental Leave for All Family Additions

We are on a collective mission to bring equity and transparency into media measurement, and that begins with an honest, inclusive culture. At VideoAmp, we empower our team to thrive through collaboration, mentorship, and innovation. If you're passionate about all things data and tech, and have extensive knowledge and curiosity around the digital media space, we’d love to hear from you.

Above all, if you're eager to influence and support the revolutionary goals of a dynamic, cross-functional team -  join us and make an impact!

#LI-Hybrid