Employee Relations Manager en undefined

At CAPITAL Services, we believe strong relationships are the foundation of a great workplace. We’re seeking an experienced Employee Relations Manager to develop, implement, and oversee initiatives that foster positive employee-management relationships. In this hands-on role, you’ll provide day-to-day employee relations services across the organization, ensuring employees feel heard, supported, and connected. You’ll also help maintain seamless HR processes, providing guidance on policies, all while ensuring compliance with applicable laws and relevant regulations. Come join CAPITAL - a family-owned business located in Dawley Farms on the east side of Sioux Falls.

What you can expect: 

You’ll be the go-to person for employee relations across the company supporting all employees - including those in our call center, management, and executive leadership. You’ll work closely with employees and managers to provide guidance, resolve issues, and ensure compliance with employment laws and company policies. While this role doesn’t include direct reports, it plays a key leadership role in shaping how we support our people.

Here’s what you’ll be doing:

• Provide employee relations support that reflects a people-first mindset and promotes a positive workplace experience. 
• Provide HR guidance to employees and managers on policies, performance, and workplace concerns.
• Oversee and manage leave programs (FMLA, ADA, Parental Leave, etc.) and ensure smooth coordination and communication.
• Administer benefit programs including health, dental, vision, disability, life insurance, and workers’ comp.
• Research employee relations trends and data to identify opportunities for improvement.
• Recommend enhancements to policies, processes, and programs based on insights and feedback.
• Ensure compliance with employment laws and internal policies.

What we expect from you: 

• You’re a natural relationship-builder who leads with empathy and professionalism.
• You step into moments that matter - supporting employees and managers in resolving concerns and building stronger working relationships.
• You communicate clearly and know how to explain policies in a way that makes sense to everyone.
• You’re detail-oriented and organized, especially when handling sensitive information.
• You’re comfortable working within established guidelines and know when to bring others into the conversation.
• You follow up with warmth and consistency to make sure things get done right.
• You’re ready to make an impact - partnering across teams and influencing outcomes, without direct reports. 

Qualifications:

• Bachelor’s degree in HR, Business, or a related field.
• 5+ years of HR experience, with a focus on employee relations and benefits.
• Solid understanding of employment law and compliance.
• Experience in a call center or customer service environment is a plus.
• HR certification (SHRM-SCP, SHRM-CP, SPHR, PHR) is a bonus.

What CAPITAL Services Offers: 

• Benefits that matter to you and your family! Health insurance, dental, vision, 401K + 6% employer match, tuition reimbursement, paid parental leave, and a generous vacation package.
• Competitive compensation package including performance incentive pay. Based on your unique qualifications we are willing to negotiate with you!
• A supportive, team-oriented culture where your ideas and leadership make a difference.
• Dependable environment where candidates can feel confident in the company’s long-term stability and support. 
• A chance to shape the employee experience in meaningful ways.

At CAPITAL, we are committed to connecting people with convenient purchasing power for life’s needs. Our employees are at the core of our business, bringing their unique skills, expertise, and passions to the table. We hold each other accountable to living a culture of inclusivity, defined by kindness, empathy, and genuine care towards one another. Are you looking for an employer who values you? We invite you to apply by clicking on the apply button above and using the navigational buttons to complete the application process.