Senior Manager - New Product Development (Enterprise Solutions) en American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products and services to help them run and grow their business.  Within GCS Products, the US New Product Development & Enterprise Solutions team is seeking a dynamic customer-focused individual to help manage and execute against a multitude of platform migrations & modernizations impacting GCS clients and card members.

The Senior Manager will need to excel at conceptual thought leadership, effectively influence partner stakeholders to align behind a vision, and thrive in a fast paced and ever-changing environment to bring concepts to life.  A broad spectrum of skills is required, including strategy and concept development, process design, project management, implementation experience, building and leveraging relationships partners to drive results.

This position will be responsible for assessing the feasibility and fit of new product ideas and leading a cross functional team to deliver them. This is a great opportunity to shape the future direction of American Express’ Commercial capabilities and products while learning our core business, marketing, and technology functions through close partnerships with all the teams required to launch products.

Key Responsibilities:

• Provide thought leadership during concept development, end-to-end user experience design, and feasibility assessment
• Manage key operational processes and integrations by partnering and managing relationships with stakeholders in Product Management, Marketing, Technology, Risk, Servicing, Legal and Compliance
• Understand business objectives and customer needs and identify creative ways to leverage technological capabilities and/or other creative solutions to meet those needs
• Lead GCS-wide strategic initiatives to drive business results, improve customer experiences, and increase agility in product development

Minimum Qualifications:

• Understanding of tech and product development processes with the ability to navigate intricate dependencies and communicate impacts to partners
• Curiosity to know how things work from an end-to-end perspective and the desire to use that knowledge to find opportunities at an enterprise level
• Detail oriented, able to assess how pieces of the puzzle interact to deliver the best experience for our customers
• Ability to recognize issues quickly and provide resolution through creative and efficient problem solving
• A future proof mindset that can maneuver multiple simultaneous migrations ensuring seamless connectivity for all integrating platforms and channels
• Ability to manage end-to-end product development process in a highly disciplined fashion
• Extremely strong project management, collaboration, communication, and presentation skills
• Motivated self-starter with a sense of urgency, positive attitude, and the ability to excel in a fast paced and dynamic environment
• Creative and innovative thinker who is comfortable with ambiguity and evolving strategies
• Demonstrated ability to drive results in a highly matrixed organization, capable of influencing and building internal alignment across multiple lines of business and support groups
• Passion for doing what is right for the customer
• Embodies a "team" mentality in all that you do, with a proven ability to take ownership for progressing project delivery

Preferred Qualifications:

• 5+ years' business experience
• Ability to identify and understand business needs and turn them into technology requirements; ability to understand the details of complex processes and an orientation toward process improvement and innovation; prior experience with payments and agile product development / delivery
• Bachelor's degree

%3Cp%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ESalary Range: %24123,000 to %24215,250.00 annually + bonus + benefits%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones%27 physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli style=%22color:rgb(0, 0, 0);%22%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ECompetitive base salaries%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);%22%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EBonus incentives%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);%22%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E6% Company Match on retirement savings plan%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);%22%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFree financial coaching and financial well-being support%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);%22%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EComprehensive medical, dental, vision, life insurance, and disability benefits%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);%22%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);%22%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);%22%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);%22%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFree and confidential counseling support through our Healthy Minds program%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);%22%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ECareer development and training opportunities%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFor a full list of Team Amex benefits, visit our %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener%22%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cu%3EColleague Benefits Site%3C/u%3E%3C/span%3E%3C/a%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. 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