Scheduler - Interventional Radiology - Full Time Days (M-F, 7:30am-4:00pm) en Yale New Haven Health
Yale New Haven Health · New Haven, Estados Unidos De América · Onsite
- Professional
- Oficina en New Haven
The Heart & Vascular Center Clinical Services Facilitator (CSF) functions primarily as a department liaison to thereferring physician office/clinic to facilitate patient scheduling. As appropriate, consults with sectionsupervisors/coordinators, radiologists, technologists, anesthesiologists, nurse professionals, business services staff,and schedulers to coordinate appointments for procedures and related tasks to achieve timely and efficient patientcare.The CSF is responsible for accurately aligning activities and making sound decisions related to sequencing ofcomplex radiology procedures with laboratory procedures, clinic appointments, and/or OR procedures in coordinationwith physician schedules or multiple patient appointments.To that end, they are expected to be competent with various computer based healthcare applications, familiar withrequirements of all imaging modalities, including the average length of each scan /procedure as well as patientpreps,and have an appropriate understanding of basic anatomy.The personal attributes necessary for this position require exceptional interpersonal /communication skills, attentionto detail, documentation and organizational skills, self-motivation, and good independent judgment.The CSF position requires the Individual to maintain a high awareness of Service Excellence representing I amYNHH at all times and in all locations with an extraordinary level of patient sensitivity and compassion. To meet thestaffing needs of the department, as necessary, Diagnostic Radiology staff may be assigned at any of the YNHHDiagnostic Radiology locations, regardless of your regularly assigned work location.EEO/AA/Disability/Veteran.EEO/AA/Disability/Veteran.
EEO/AA/Disability/VeteranResponsibilities:
- 1. Coordinates and supports all tasks related to patient scheduling.
- 2. Facilitates smooth and timely workflow in conjunction with the section coordinator /supervisor to ensureresources are filled to capacity.
- 3. Ensures all procedures are scheduled with optimum customer service.
- 4. Assists manager/coordinator with regulatory readiness and compliance.
- 5. Works with manager/coordinator to ensure all Quality Assurance measures are met.
- 6. To enhance the patient experience in HVC Procedures all staff will be responsible to achieve patientsatisfaction scores set by the department on the Test & Treatment section of our Press Ganey Survey.
EDUCATION
Associate degree in Business or Healthcare Sciences / Administration with medical terminology, anatomy andphysiology courses required or equivalent healthcare experience.
EXPERIENCE
Minimum of three (3) years as a Clinical Services Assistant or equivalent position with direct experience coordinatingand facilitating patient appointment scheduling in a healthcare environment. Individual must have computerexperience in such applications as Word, Excel, and PowerPoint etc. Individual must have previous experience oreducation related to Third Party Payor requirements, CPT coding, and medical necessity as it pertains to theImaging section.
LICENSURE
N/A
SPECIAL SKILLS
Excellent interpersonal skills with the ability to effectively communicate with referring physicians , nursing/schedulingprofessionals, or directly with patients to assess their needs in order to maximize coordination of care.Individual must have critical thinking skills and analytical abilities as it relates to assessment of clinical needs, examurgency, and appointment sequencing using computer skills to assist with decision support, as well as the problemsolving skills to make decisions independently within position guidelines and expectations.
PHYSICAL DEMAND
Ability to lift 25 pounds to assist with supplies etc.
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