Sr. Business Control Specialist-QC (M&I) Sr. Process Testing Specialist en Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Global Anti-Money Laundering (AML) and Onboarding Operations (GAOO) delivers AML monitoring, Refresh of client information and Onboarding for global market clients. The GAOO Quality Control (QC) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business. 

The GAOO QC team is seeking to strengthen its risk management and infrastructure by focusing on key AML customer due diligence processes that have high risk and significant visibility. The incumbent for this position will be part of the Customer Identification Program (CIP)/Customer Due Diligence (CDD) AML QC team that is responsible for executing quality testing of CIP/CDD requirements for the Global Banking & Global Markets. The QC Sr. Testing Specialist is responsible for executing testing that measures the adherence to AML/Financial Crimes Global Standard requirements and is accountable for accurate and timely test execution.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

• Implements optimized controls and enhanced Quality Assurance (QA/QC) practices to support business continuity efforts

• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

• Performs QA/QC activities including executing on controls, managing cases, and reporting results

• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success

• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

• This role interacts with internal or external contacts to identify, research, analyze and communicate process defects for remediation.

• Applies quality management disciplines to validate adherence to all applicable AML processes executed by horizontal lines of business.

• Executes in accordance to the GAOO CIP/CDD QA/QC program requirements including sampling adherence, defect communications and defect reconsider decisions. Maintains a culture of compliance and supports the identification, escalation and timely mitigation of compliance risks.

• Applies knowledge and expertise to influence business managers and peers to ensure enforcement of the QA/QC program.

• Notifies key stakeholders of trends and concerns in order to ensure timely response to quality issues. May interface with auditors, business and support leaders.

Job Requirements

• 3+ years relatable financial services, risk, and/or compliance experience and/or comparable college degree

• Strong oral/written communication skills and ability to effectively engage stakeholders and foster collaboration

• Ability to challenge and “ask the right questions” when performing QA/QC

• Ability to multi-task, plan and function in a self-directed environment

Desired Skills

• Experience testing associates cases for Quality Assurance

• Proven ability to work in a team environment, organize work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management.

• College degree (Associates or higher) or comparable work experience.

Skills:

• Controls Management

• Issue Management

• Monitoring, Surveillance, and Testing

• Quality Assurance

• Risk Management

• Analytical Thinking

• Attention to Detail

• Critical Thinking

• Problem Solving

• Written Communications

• Decision Making

• Innovative Thinking

• Prioritization

• Recording/Organizing Information

• Research

Shift:

Hours Per Week: