Clinical Coordinator en Shiloh Animal Hospital

Shiloh Animal Hospital has an opportunity for a full time Client Coordinator to join our team! 

Location: 1005 Lichtin Blvd, Morrisville NC, 27560

Shift Details: Full time (30+ hours a week). Full timers frequently work 3.5-4 days per week, +/- Saturday rotation. Hospital has 7 doctors and is typically fast paced.

Compensation: $18 - $25/hr depending on experience. 

What We Offer:

🐾 A dynamic and supportive team environment where collaboration and compassion are valued.

🐾 Opportunities for growth and advancement within our rapidly expanding practice.

🐾 Get the work-life balance you deserve with a great schedule

🐾 Competitive compensation and benefits package, including medical, dental, and vision coverage.

🐾 401K plan with company match

Job Summary: Mission Vet Urgent Care is looking to add a person that thrives in a fast-paced environment. Our clinical coordinators are the “air traffic controllers” of our hospitals. In this role you will help the medical team and the hospital management align care for all patients each day.  Within our urgent care facilities, we optimize work life integration by offering shorter shifts than an ER, no overnights, and a generous PTO package.  

Scheduling

The current work schedule for this position is Friday 2-10pm, Saturday and Sunday 10am-8pm, Monday 2-10pm. This 36-hour work week is considered a full-time work schedule and will receive full-time benefits! 

Travel required: <25% (One to two meetings/ conferences per year)

Essential Functions:

The following duties and responsibilities generally reflect the expectations of this job but are not intended to be all inclusive. The essential functions include the most significant tasks and are the essence of why the role exists; removing an essential duty would fundamentally alter the role.

• Maintain and uphold the Core Values and Mission Statement of MPH.
•  Embody and help us sustain a clinic environment that builds morale and follows the values of treating everyone like family, and continuous improvement with a focus on mentorship and personal growth.
•  Be an advocate and educator to the veterinary community at large for urgent care in veterinary medicine and how our hospital can support their patients and clients while they are not in or unable to work a patient in
•  Manage the online scheduling interface to optimize patient visits. “Tele-triage” potentially emergent patients to ensure they get the care they need as soon as possible.
•  Maximize patient flow and throughput, weekly reviews with leadership team to discuss workflow optimization
•  Support the medical staff by knowing their needs and aligning incoming cases to allow for breaks while maintaining patient care and flow
• Aid in patient handling, treatments and diagnostic testing when needed
• Field calls from general practice veterinary clinics regarding patients referred to our hospital
• Work with referral emergency hospitals to ensure transferred patient records and information is adequately relayed
• Support inventory manager, weekly counts, and reporting

Additional Functions:

• Performs other related duties as assigned.

Required Knowledge, Skills and Abilities:

The knowledge, skills, and abilities which are required to be able to perform the Essential Functions of this position.

• Experienced Vet Assistant (>5 years in veterinary medicine at least 1-2 years in ER) or licensed technician (>2 years on ER and or high-volume GP)
• Committed to a growth mindset and continuous improvement of themselves and their team
• This position is mostly communicating with team members and patient families, empathy, compassion, and boundaries are key to this role’s success
• Ability to use multiple online platforms to manage the tasks for the day
• Strong attention to detail
• Empowered patient advocate

Preferred Knowledge, Skills and Abilities:

The knowledge, skills, and abilities which are preferred and “nice to haves” but are not necessarily required to be able to perform the Essential Functions of this position.

• Tenured clinical supervisor or veterinary technician with supervisory experience
• Formal training in communications training or interpersonal de escalation training
• Fear Free Certified

Required Education and Experience:

The education level and amount of experience which are required to be able to perform the Essential Functions. This should include any required certifications and licenses.

• High School Diploma

Preferred Education and Experience:

The education level and amount of experience which are preferred and “nice to haves” but are not necessarily required to be able to perform the Essential Functions. Includes any preferred certifications and licenses.

• Registered Veterinary Technician
• Associates Degree or Veterinary Assistant Certificate

Physical Requirements:

• Able to stand for majority of the shift
• Able to lift 30lbs without aid

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Mission Pet Health (MPH) is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law. We embrace diversity and are committed to creating an inclusive environment for all employees.