Patient Flow Facilitator - Children%27s Perioperative Department (90%) en University of Iowa

%3Cdiv align=%22left%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:8.0pt;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EWe are seeking a compassionate, organized, and communication-driven %3Cstrong%3EPatient Flow Facilitator%3C/strong%3E to join our team. This vital role fosters a supportive, and empathetic experience for patients and their families. The Patient Flow Facilitator is responsible for maintaining continuous communication with all relevant stakeholders, including physicians, nurses, patients, and families, while overseeing patient flow and family support during procedures.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:12px;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:12px;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:normal;vertical-align:middle;%22%3E%3Cstrong%3E%3Cu%3EPosition Responsibilities%3C/u%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3ECoordinate and optimize patient movement throughout the unit or department to ensure timely care and efficient use of resources%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EMaintain real-time awareness of locations of all families within the unit%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EPrepping for surgeries in advance to meet the needs for the patient and their families%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EAct as the primary liaison between families and the healthcare team, providing regular updates and empathetic communication%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3ERespond promptly to physician requests for family consultation and support%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EAssist families with navigation throughout the facility, and provide help with wayfinding, access to refreshments, and service recovery when necessary%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EEngage in sensitive, emotionally intelligent conversations with patients and families during times of stress or uncertainty%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3ERemain aware of and respect varying family dynamics and legal considerations that may impact communication or decision-making%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EEnsure that all communication—verbal, nonverbal, and written—is clear, professional, and compassionate%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:normal;vertical-align:middle;%22%3E%3Cstrong%3EPercent of Time: %3C/strong%3E90%%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:normal;vertical-align:middle;%22%3E%3Cstrong%3ESchedule: %3C/strong%3E%3C/span%3E%3Ci%3E%3Cspan style=%22line-height:normal;vertical-align:middle;%22%3EWednesday - Friday from 0545 - 1815%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:normal;vertical-align:middle;%22%3E%3Cstrong%3EPay Grade:%26nbsp;%3C/strong%3E%3C/span%3E%3C/span%3E%3Cspan style=%22color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://hr.uiowa.edu/pay/pay-plans/merit-alpha-matrix%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E08%3C/span%3E%3C/a%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22background-color:white;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:normal;vertical-align:middle;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:12px;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22border:1pt none windowtext;line-height:normal;padding:0in;vertical-align:baseline;%22%3E%3Cstrong%3EBenefits Highlights:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22background-color:white;color:black;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:normal;vertical-align:middle;%22%3ERegular salaried position located in Iowa City, Iowa%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22background-color:white;color:black;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:normal;vertical-align:middle;%22%3EFringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22background-color:white;color:black;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:normal;vertical-align:middle;%22%3EFor more information about Why Iowa?,%26nbsp;click%26nbsp;%3C/span%3E%3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://worklife.uiowa.edu/%22%3E%3Cspan style=%22background-color:white;color:#045fab;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:normal;vertical-align:middle;%22%3Ehere%3C/span%3E%3C/span%3E%3C/a%3E%3C/li%3E%3C/ul%3E%3C/div%3E

Minimum Eligibility Requirements: 

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment

Desired Qualifications:

• Ability to act as a liaison between the surgeon and family
• Advocate the needs of the whole patient to include the parents and extended family
• Support “way finding” needs within the hospital setting
• Excellent communication skills
• Experience with public relations and patient interaction

 

Application Process: In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

 

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. If applicable, internal references will be conducted with approval from the candidate. This position is not eligible for University sponsorship for employment authorization.

 

To learn more about this position please email [email protected].

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