Manager-Security Operations en Hansen Technologies

Who Are We 

Hansen (ASX: HSN) is a global provider of software and services to the energy, water and communications industries. With our award-winning software suite, we help more than 600 customers in over 80 countries to create and deliver new products and services, engage with customers, and control and manage critical revenue management and customer support processes. 
 
Traditionally Hansen has been known for our billing and customer care solutions for utilities and energy companies; and for our BSS/OSS solutions for the communications industry. Yet today our solutions are far broader than this – from enabling the strategic trading of energy resources, to gaining real insights from the data tsunami that smart meters enable and the ability to quickly sell products through our Catalog-driven solutions. Put simply, our solutions are essential ingredients in our customers’ commercial business model, providing them the ability to create and deliver these essential services, charge for them, and establish and maintain lasting relationships with their end customers. 

Why This Role Matters  

Detect and Defend, Lead and Learn, Secure and Strengthen. 

At Hansen Technologies, we don’t just protect systems—we protect trust. As Manager, Security Operations, you’ll be at the forefront of our global cyber defense strategy, ensuring our platforms, people, and processes are resilient against ever-evolving threats. From leading incident response to shaping automation and AI-driven workflows, your work will directly influence how we detect, respond to, and recover from security events. 

This is more than an operational role—it’s a strategic leadership position. You’ll guide a global team, collaborate across departments, and continuously improve our security posture. Your insights will help shape policy, drive tooling decisions, and support compliance efforts that safeguard our business and customers. 

In a world where cyber threats are constant, your leadership ensures we’re not just reacting—we’re anticipating. You’ll help build a security culture that’s proactive, intelligent, and deeply integrated into how we operate. Where others see risk, you’ll see opportunity to innovate, automate, and elevate. 

What You’ll Do  

• Lead global security operations, managing platforms and a distributed team to ensure continuous threat monitoring and rapid incident response. 

• Act as the Security Incident Manager in your timezone, overseeing investigations, coordinating post-incident reviews, and driving improvements through SOPs and playbooks. 

• Collaborate with MDR partners, engineering teams, and internal stakeholders to fine-tune alerting, automate workflows, and uplift incident management capabilities. 

• Support risk mitigation and compliance efforts by aligning with regulatory standards, contributing to audit processes, and proposing updates to internal policies. 

• Evaluate and implement security tools that enhance the incident lifecycle, while mentoring team members and maintaining a 24x7 on-call structure. 

• Engage regularly with GRC, Security Architecture, and Product Security teams to share insights and drive better security outcomes across the organization. 

What You Bring 

• Experience managing security incident investigations in a fast-paced environment.  

• Possesses an engineering mindset or has a passion for engineering solutions.   

• Highly knowledgeable of Security Operations technologies (SIEM/SOAR/XDR)  

• Experience as a SOC Manager or Incident Response Manager for similar complex organisations. 

• Understanding of software development practices, DevSecOps, enterprise security tools  

• Awareness of regulatory environment and requirements (e.g. GDPR)  

• Experience monitoring cloud-based services (preferably in AWS or Microsoft Azure cloud environments)   

We are proud to be an equal opportunities employer. Hansen prides itself on celebrating diversity and are committed to creating an inclusive environment for all employees, even extending this to how we work with our customers, partners and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodations during the recruitment process, please let us know.