- Professional
- Oficina en Las Vegas
The IT Support Technician is responsible for providing day-to-day technical support across the company’s corporate office and multiple site locations. This includes provisioning and configuring hardware, supporting network connectivity, managing user accounts, and performing routine maintenance to ensure a secure and efficient technology environment.
This is a hands-on role ideal for someone with strong troubleshooting skills, excellent customer service, and the ability to travel between sites to support operations.
Key Responsibilities
- Provision, configure, and deploy new computers, monitors, and peripheral equipment.
- Set up and maintain internet connections and network devices across various locations.
- Assign and manage company email accounts, passwords, and user permissions.
- Perform routine system updates, software installations, and security patches.
- Respond to help desk tickets and support requests in a timely and professional manner.
- Troubleshoot and resolve hardware, software, and connectivity issues for end users.
- Maintain accurate records of assets, configurations, and technical documentation.
- Coordinate with third-party vendors or ISPs as needed for installations or support.
- Assist with onboarding/offboarding technology setup for employees.
Requirements
- 1–3 years of IT support experience in a business environment.
- Strong knowledge of Windows OS, Microsoft Office, and cloud-based tools (e.g., Microsoft 365).
- Basic networking knowledge (IP addressing, routers, modems, Wi-Fi setup).
- Experience with provisioning tools and remote desktop/support platforms.
- Excellent problem-solving and interpersonal skills.
- Ability to lift and install equipment, and to travel to field locations when needed.
Preferred Qualifications
- Experience supporting multi-site operations, such as retail, hospitality, or service centers.
- Familiarity with IT asset management tools or ticketing systems.
- A+ or CompTIA Network+ Certification (not required, but helpful).