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IT Support Technician en None

None · Las Vegas, Estados Unidos De América · Onsite

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The IT Support Technician is responsible for providing day-to-day technical support across the company’s corporate office and multiple site locations. This includes provisioning and configuring hardware, supporting network connectivity, managing user accounts, and performing routine maintenance to ensure a secure and efficient technology environment.

This is a hands-on role ideal for someone with strong troubleshooting skills, excellent customer service, and the ability to travel between sites to support operations.

Key Responsibilities

  • Provision, configure, and deploy new computers, monitors, and peripheral equipment.
  • Set up and maintain internet connections and network devices across various locations.
  • Assign and manage company email accounts, passwords, and user permissions.
  • Perform routine system updates, software installations, and security patches.
  • Respond to help desk tickets and support requests in a timely and professional manner.
  • Troubleshoot and resolve hardware, software, and connectivity issues for end users.
  • Maintain accurate records of assets, configurations, and technical documentation.
  • Coordinate with third-party vendors or ISPs as needed for installations or support.
  • Assist with onboarding/offboarding technology setup for employees.

Requirements

  • 1–3 years of IT support experience in a business environment.
  • Strong knowledge of Windows OS, Microsoft Office, and cloud-based tools (e.g., Microsoft 365).
  • Basic networking knowledge (IP addressing, routers, modems, Wi-Fi setup).
  • Experience with provisioning tools and remote desktop/support platforms.
  • Excellent problem-solving and interpersonal skills.
  • Ability to lift and install equipment, and to travel to field locations when needed.

Preferred Qualifications

  • Experience supporting multi-site operations, such as retail, hospitality, or service centers.
  • Familiarity with IT asset management tools or ticketing systems.
  • A+ or CompTIA Network+ Certification (not required, but helpful).
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