Relationship Officer IV/WTL (Granite Bay) en SAFE Credit Union

• Display high engagement with staff and collaborate with team members to achieve department and organizational goals. 
• Maintain focus on retaining and building member relationships by providing personalized member experiences and ensure our members needs are met during each interaction.
• Accurately process member transaction requests and respond to member questions and inquiries. 
• Proactively address member concerns and complaints, striving to resolve issues in a positive manner. 
• Exercise effective cash handling skills and maintain an individual cash drawer. 
• Demonstrate in-depth knowledge of core products and loan solutions a wide range of financial solutions to provide personalized recommendations that meet the needs of each member.
• Educate members on self-service and digital solutions at each opportunity, ensuring they understand and utilize the available technology for their financial management.
• Identify opportunities to retain members by proactively offering solutions that address barriers or concerns for their account and/or relationship and recommend additional services where appropriate.
• Educate members and potential members on the benefits of a SAFE membership and identify opportunities to grow membership by actively engaging in conversations that highlight the value of our products, services, and financial solutions.  
• Utilize sales and referral skills to effectively cross sell products and services based on the members' financial needs and goals.  
• Consistently achieve personal sales, operational and service performance goals.
• Assist in achievement of overall branch sales, service, and operational goals. In addition, support in the development of branch tactics to obtain these goals.
• Actively participate in branch’s daily operational activities, including but not limited to performing operational assessments and resolving corrective tickets.  
• Lead independently in the opening and closing of branch offices, including additional before hours and after-hours operational tasks.
• Maintain an ongoing awareness of developments and changes in policies, procedures, products, and services. 
• Establish new member, business, and fiduciary relationships and account maintenance.
• Demonstrate relationship building skills uncovering member needs to evaluate and offer best solutions.
• Assist members with consumer and fiduciary account maintenance, processing wires, submitting transactional disputes, lobby management and online/mobile banking solutions.
• Process loan applications, perform loan maintenance for consumer vehicle loans, personal loans and credit cards while supporting member inquiries related to all loan types.
• Serve as a subject matter expert being Digitally Certified.  Consistently demonstrate promoting, using, and educating members on digital, self-service options, troubleshooting digital tools, and certify others.
• Analyze member finances and credit data, as well as other relevant financial information, to evaluate and offer the best solutions.
• Serve as a subject matter expert, demonstrating in-depth knowledge of advanced deposit, account and lending solutions, as well as financial education tools, to help members achieve their financial goals.
• Provide transaction approval within authority while assisting staff with transactions.
• Assist staff in addressing member friction and error resolutions by offering solutions or products to enhance the member experience.
• Provide coaching and development conversations to employees.
• Obtain Signature Guarantee Certification.
• Potential to obtain Notary certification, as needed.   
• Support other branch locations as needed by branch leadership.
• Provide feedback and support the development of digital training tools to educate peers.
• Maintain confidence with employee and organizational concerns, SAFE Credit Union policies and procedures, member financial data and personal information.  
• Support and complete routine branch audits to enhance overall efficiency and operational soundness.
• Act in a supervisory capacity, including but not limited to providing approvals, supporting member escalations, opening, and closing the branch independently including but not limited to before hours and after-hours operational tasks, and representing leadership in various aspects in the branch, meetings, and collaborative environments.  
• Assist with other duties, as assigned.

• Excellent communication skills (verbal, written, listening skills, and empathy).
• Expert ability to build relationships with other leaders, business partners, and stakeholders.

• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• The noise level in the work environment is usually moderate.

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law