Electronic Health Records Application Specialist en Grand Lake Health System

Grand Lake Health System (GLHS) is seeking a subject matter expert to support, maintain, and optimize our Altera Sunrise (Allscripts) electronic health record (EHR) system.
The successful candidate will play a key role in configuring, training, and enhancing EHR functionality to improve provider efficiency, data integrity, and patient care. This individual will work closely with physicians, clinical staff, revenue cycle teams, and IT professionals to ensure smooth EHR operations and user satisfaction.

Key Responsibilities

• Serve as the primary resource for Altera Sunrise EHR configuration, support, and optimization.

• Collaborate with hospital departments, providers, and technical teams to improve EHR usability and performance.

• Plan, build, implement, and evaluate EHR workflows and system enhancements.

• Participate in training new users and educating existing users on new features and best practices.

• Support system maintenance, including installation of software releases, patches, and upgrades.

• Maintain and monitor system environments (test, live, etc.) to ensure data accuracy and integrity.

• Troubleshoot and resolve software issues and user-reported problems in collaboration with vendors and IT support.

• Promote efficient system use through workflow analysis, build configuration, and optimization.

• Provide after-hours support as part of a scheduled on-call rotation.

• Perform additional duties as assigned to support organizational and departmental goals.

Qualifications and Requirements

Education/Certifications

• Associate’s degree in a related medical or technical field required; Bachelor’s degree preferred.

• Alternatively, 10+ years of relevant healthcare experience may be considered in lieu of degree.

Experience

• 5+ years of experience in a healthcare environment required.

• Previous hands-on experience with EHR systems (Allscripts Sunrise preferred).

• Demonstrated ability to analyze workflows, design solutions, and implement EHR optimizations.

• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).

• Familiarity with hospital information systems and integrated operating environments is desired.

Skills

• Strong troubleshooting and analytical abilities.

• Excellent verbal and written communication and customer service skills.

• Ability to train and support end-users with varied technical skill levels.

• Organized, detail-oriented, and able to manage multiple projects simultaneously.

• Self-directed and capable of working both independently and in a collaborative team environment.

Hours

• Full-Time, First Shift

• After-Hours On-Call Rotation required.

Grand Lake Health System provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GLHS complies with applicable state and local laws governing nondiscrimination in employment in all of our locations. In addition, Grand Lake Health System is an At-Will Employment employer.