Mix Room Supervisor en Dreyer’s Grand Ice Cream

Are you looking to catapult your career by driving high-impact transformation with household brands?  Do you crave an entrepreneurial, fast paced, and engaging growth assignment working with incredible people from across the globe?

At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s & Edy’s, Skinny Cow and Outshine, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.

Headquartered in Walnut Creek, the Bay Area’s hub for up-and-coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply Chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it.

Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you.

Main Purpose of Job:

The role of the Mix Room Supervisor is the effective and consistent management of the factory Mix Room areas. To consistently supply production through effective planning and staffing. To coordinate all duties of areas including, but not limited to, improving safety, reducing costs, improving quality, and maximizing departments effectiveness through short- and long-term planning. This will be achieved by ensuring the Mix Room teams are effectively coordinated and managed, through having a clear knowledge and understanding of requirements, attention to detail and providing all teams with inspiration, guidance & motivation.

Role and Activity 

• Ensure Mix Room area is clean, always organized and operating under control.
• Build and develop production teams with Ice Cream knowledge, train the “WHY”, not just the HOW.
• Correct allocation and use of labor, using crewing plans, registers, and break timings – no slack.
• Perform a root cause analysis and provide a solution to any issue.
• Maintain consistent skill coverage across all shifts, re-balance shifts where necessary.
• Keep life simple, do not over complicate the process, documentation, or methods.
• Ensure effective shift hand over between Mix Room teams that all issues are reported effectively.
• Ensure the team has “the tools to do the job”, everything in its place, no clutter, no compromise.
• Drive the Mix Room process to meet demand of production while maintaining quality, and food safety.
• Manage, monitor, and control waste, labor and downtime to ensure that factory spend, and product costs are within budgeted requirements.
• Communicate effectively with all the teams, through meetings, memos, and team briefings on a regular basis.
• Carry out regular appraisals with your team to ensure that performance and effective training is taking place throughout production on a regular basis.
• Proactively looking for areas of improvement and to adopt techniques and practices that ensure that there is a quality environment in the Mix Room.
• Ensure that health and safety requirements are fully met and that a positive safety culture is maintained throughout the factory.
• Ensure that you walk the talk and use the looking eyes, attend to the issues as and when they happen.
• Take ownership of audit corrective actions and drive a culture of the team identifying and actioning before the auditor.
• Ensure that new & seasonal recruits are managed & inducted effectively.
• Identify, develop, and deliver needed improvement plans for the department.
• Represent The Froneri Way of working through the behaviors and characteristics in our Operating Model and Core Values.

Behaviors and Core Values:  

We Take Ownership 

• Stay committed to responsibilities from start to finish 

• Make sound decisions and get into the right level of detail 

• Apply resources to initiatives that add growth, improve efficiencies, or reduce waste 

We Do What Is Right 

• Choose transparency over convenience, even if it means difficult conversations 

• Set clear roles and responsibilities, enabling everyone to exercise appropriate initiative and judgment 

• Speak up when you see something that does not align to our values and policies 

We Seek to Improve 

• Strive to continuously improve and innovate to exceed expectations 

• Value feedback from others and encourage open dialogue to understand how we can improve  

• Learn from both successes and failures  

We Are Better Together 

• Ensure decisions are based on what’s best for the whole business  

• Practice inclusion by seeking diverse perspectives 

Treat everyone with fairness and respect 

Position Qualifications and minimum education level:

• Bachelor’s degree AND 2 years of leadership experience, • Strong mechanical aptitude and troubleshooting through root cause problem solving.
• OR 5 years of supervisory/management experience, preferably in a manufacturing environment.
• OR 2 years in a leadership role in the United States Military.
• High energy level and excellent follow-up.
• Intermediate level computer skills in Microsoft Office
• 18 years of age or older.
• Aptitude for automated mechanical processes with good troubleshooting and diagnostic skills.

Additional Requirements:

• Work extended days and/or weekends with flexibility to switch shifts as required.
• Willing to work in a factory where ambient conditions may be very cold, wet or warm.

Preferred Experience:

• Experience in food processing or packaging.
• Experience in Supply Chain and/or Inventory Control.
• Experience in Quality and Good Manufacturing Practice (GMP’s) in a food processing environment.
• 1 year of experience in Continuous Improvement environment (Lean manufacturing or Total Productive Maintenance.
• Maintenance background is a plus.

Skills:

• Ability to maintain a safe working environment through proper housekeeping and safety practices.
• Excellent communication skills (oral, written and listening). Ability to adjust communication style to multiple audiences, facilitate group coaching, and information sharing. Ability to positively confront and effectively deal with noncompliance
  through effective "Soft Skills".
• Excellent people skills – maintain a positive attitude and ability to motivate people, specifically mentoring and coaching individuals in identifying short- and long-term development needs and providing appropriate support.
• Confidence in own capacity and judgment. Be willing to face challenging situations. Develop ability to build personal relationships based on trust, mutual respect and open communication.
• Adaptable – adjust approach to match varied task requirements, adjust behavior to others’ styles, change priorities to meet changing demands, adjust quickly to new responsibilities and tasks.
• Ability to run multiple priorities at one time through highly developed organizational skills.
• Ability to set effective and meaningful objectives.

Work Environment: 

In this position, the employee will regularly work with and around others; in a wet and/or humid environment; in areas of high noise level; and around mechanical, electrical, and pressurized equipment. The work is fast paced.

• Cold Temperatures: Parts of the facility, such as storage and production areas, may be kept at low temperatures.
• Requires use of cold-protective PPE.
• May involve standing, lifting, and walking in refrigerated zones for extended periods.
• Fast-Paced: Workers often operate under strict timelines to meet production quotas.
• High-speed manufacturing floor with frequent movement, line assignment changes, and tight production timelines.
• Standing for Long Hours: Many roles require prolonged standing and repetitive tasks.
• Repetitive hand and arm movements required.
• Must be able to stand for hours with frequent bending, reaching, and lifting.
• Food Safety Regulations: Employees must follow hygiene and safety guidelines, including wearing protective gear (gloves, hairnets, etc.).
• Team-Oriented: Workers collaborate to ensure smooth production and packaging.

The position involves frequent exposure to nuts and other potential allergens.

The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is between $75,000.00 and $88,000.00 per year, with opportunities for overtime, shift differential, cold premium pay and annual bonuses (variable depending on company performance).

We offer a comprehensive group benefits package including medical, dental, vision, life, paid time off, paid holidays, paid parental leave, 401K plan with employer match and annual contribution available.

Dreyer’s Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any other protected characteristic.