Call Center Representative en CPa Medical Billing
CPa Medical Billing · East Haven, Estados Unidos De América · Onsite
- Junior
- Oficina en East Haven
Description
Customer Service Representative – Medical Call Center (onsite)
Join CPa Medical Billing, a leading provider of medical billing services, as a Customer Service Representative in our dynamic call center team. We are committed to delivering exceptional support to healthcare providers and patients alike. If you have a passion for healthcare, excellent communication skills, and experience in medical call centers, we invite you to become a vital part of our growing organization.
Key Responsibilities:
- Handle inbound and outbound calls related to medical billing inquiries, patient account questions, and provider support
- Assist healthcare providers and patients with billing issues, insurance claims, and payment processing
- Document all interactions accurately in the electronic health record (EHR) systems
- Collaborate with team members to resolve complex billing and account issues efficiently
- Maintain up-to-date knowledge of medical billing procedures, insurance policies, and compliance standards
- Ensure high levels of customer satisfaction through professional and empathetic communication
Skills and Qualifications:
- Minimum of 1 year of experience in a medical call center environment
- Proficiency with electronic health record systems such as eCW (eClinicalWorks) or Epic
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Knowledge of medical billing, coding, and insurance processes
- Excellent problem-solving skills and attention to detail
- Ability to work independently and as part of a team
At CPa Medical Billing, we foster a collaborative and supportive work environment that encourages professional growth. We offer competitive benefits and opportunities for advancement, making it an excellent place to develop your career in healthcare support.
Requirements
Skills and Qualifications:
- Minimum of 1 year of experience in a medical call center environment
- Proficiency with electronic health record systems such as eCW (eClinicalWorks) or Epic
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Knowledge of medical billing, coding, and insurance processes
- Excellent problem-solving skills and attention to detail
- Ability to work independently and as part of a team
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