- Professional
- Oficina en London
MAPP is a market leader for UK commercial property management. It manages around £28 billion of business space and 5,000 occupiers for a variety of leading funds, REITs and Real Estate investors. MAPP is over 25 years old, B Corp, and in 2023 became an EOT.
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We’re proud of our progress so far, but we’re constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.
In Feb 2022, MAPP acquired RE-DEFINED to broaden the offer and resources required to scale in the fast moving Flex industry.
RE-DEFINED operates flex workspaces within a variety of clients buildings. Services range from design and build to marketing and lettings, and of course pure operations; onboarding occupiers and delivering great services to occupiers, their staff and guests.
While RE-DEFINED operates in many MAPP managed buildings, it also operates in those with other property managers in place, and as a result RE-DEFINED is growing rapidly, and we are hiring!
Title, Team and Role Summary
Title : Assistant Facilities Manager
Team : MAPP/RE-DEFINED - London
Who Does This Role Report Into? Associate Director ‑ Facilities Management
Role Summary / Purpose and Scope
The Assistant Facilities Manager functions as the front line for MAPP/RE-DEFINED assisting in all aspects of service delivery, supporting the wider Facilities Managers and Senior Management team.
Team : MAPP/RE-DEFINED - London
Who Does This Role Report Into? Associate Director ‑ Facilities Management
Role Summary / Purpose and Scope
The Assistant Facilities Manager functions as the front line for MAPP/RE-DEFINED assisting in all aspects of service delivery, supporting the wider Facilities Managers and Senior Management team.
The Assistant Facilities Manager will be responsible for ensuring that the highest standards of maintenance and service are maintained across the assigned portfolio.
This role will work closely and be supported by the Senior RE-DEFINED team, but will also work alongside the MAPP FM teams, both in London and Regionally.
Skills, Knowledge and Values
Skills (People & Technical)
- To manage buildings within the assigned portfolio
- To assist the Senior Management Team in meeting the operational requirements of the FM Team
- To provide the highest level of service standards to client and building occupiers
- To monitor contractor/supplier performance
- Ensure regular property inspections are carried out and recorded
- Understand expenditure allocation and ensure invoices are correctly apportioned to each tenant.
- Monitor on site staff, to ensure service standards are maintained
- Regular tenant/occupier liaison
- Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
Values & Behaviour
- Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work including attention to delivery to all stakeholders
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
- Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
- Strong written and verbal communications including report writing
Experience and Salary
Level of Experience / Certifications:
- 2+ years experience of working in a similar role
- IOSH essential
- NEBOSH desirable
Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience)
£40,000 - £45,000 per annum, depending on experience.
Salary Range (Based on Experience)
£40,000 - £45,000 per annum, depending on experience.
