Youth Services Associate en KANSAS CITY PUBLIC LIBRARY

Description

Under general supervision of Plaza Youth Services Manager promotes youth services and programs, provides readers advisory and reference services to customers in person and by telephone; participates in children’s and young adult collection maintenance.

Basic Information

• Reports to the Plaza Youth Services Manager. 
• 24 hours per week.
• $20.05 per hour. 
• Position open until filled.

Schedule

Monday: 5 pm - 9 pm

Tuesday: 3 pm - 9 pm

Saturday: 9 am - 6 pm

Sunday: 11 am - 6 pm

Location

Plaza Branch: 4801 Main St, KCMO, 64112. 

Job Duties (Essential Functions)

1. Provides information, readers advisory, community referral and reference services for youth services customers to facilitate effective use of library resources: provides guidance in the use of library resources; recommends and retrieves materials in support of customer requests; promotes and accepts requests for materials in circulation or located elsewhere in system; provides reference support services activities.
2. Maintains effective, courteous working relationships with all library customers.
3. Promotes youth programming, including maintaining social media accounts and adding content to Library Facebook, etc., to meet the needs of youth services customers and adults working with youth.
4. Assists with maintaining collection in the youth services area: contributes to assessing needs of community served; creates displays, teacher collections, Bibliocommons lists.
5. Maintains effective, courteous working relationships with library staff in the branches and in all departments at Plaza in person and through telephone and email contact.
6. Performs other related work and undertakes special projects as assigned.

Requirements

1. Demonstrated ability to interact successfully with public and staff, particularly with children and teens.
2. Demonstrated ability to organize work effectively and plan programs.
3. Working knowledge of the principles and practices of professional and paraprofessional library work, including the information interview.
4. Demonstrated knowledge of children’s and young adult literature and youth services.
5. Demonstrated excellent oral and written communication skills.
6. Skilled in operating electronic equipment or demonstrated ability to learn.
7. Intermediate computer skills.
8. Demonstrated ability to follow oral and written instructions.
9. Ability to speak and understand English is required, additional consideration will be given to individuals that are proficient in any non-English languages used in Jackson County, MO including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili.

Required Education and Experience

• Must have at least one year of experience and desire to work with children and teens. 
• Must have two to five years of customer service experience. 
• Must have at least one year of work experience at a library. 

Work Environment

Work is performed at  the Plaza Branch. Workspace is shared with co-workers and patrons from a diverse socio-economic community. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

How to Apply

Please apply for this position through our web application system. We only accept applications for specific currently open positions made through our online system. Access the online application from the job listing on the Job Opportunities page . The application system allows you to attach a document (such as a cover letter or a resume) to your application (10MB limit per document). When you submit your application, an acknowledgement will be sent to the email address you provided. You are welcome to apply for as many positions as you wish. However, to minimize problems, close and restart your browser between each application.

All online Application for Employment forms must be completely filled out. For technical assistance, call 816.701.3712.

Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.